Manager, Operations Quality Assurance Program

About the role

Fleet Data Centers designs, builds and operates mega‑scale data center campuses, providing flexibility and predictability for customers’ upside demand forecasts for Cloud and AI infrastructure. Led by industry veterans, Fleet brings in‑house design, engineering and operational capabilities to collaborate on tailored solutions for campuses of 500MW+. The Manager, Operations Quality Assurance Programs builds and runs audit, validation, and corrective‑action programs that ensure Fleet’s operating standards are executed consistently in the field, partnering with site operations, facilities engineering, commissioning, safety, security, and vendor teams.

Location: Austin, Virginia, Seattle, Denver, Reno.

Responsibilities

• Help Fleet deliver near-perfect execution across safety, security, and availability by building audit and quality programs that are measurable, enforceable, and continuously improving.
• Build and manage operations QA programs that validate compliance with Fleet standards, maintenance requirements, procedures, documentation expectations, and operational controls.
• Establish audit plans, sampling approaches, scoring methods, evidence standards, reporting cadence, and closure verification.
• Lead field audits and program reviews across site operations, maintenance execution, documentation quality, and vendor work quality.
• Identify systemic defects, repeat failures, and process breakdowns, and drive root cause analysis and corrective/preventive actions to closure.
• Partner with site leaders to translate findings into durable behavioral and process improvements rather than temporary fixes.
• Support turnover and startup quality validation for new sites and expansions in coordination with Facilities Engineering and Commissioning teams.
• Maintain strong documentation and reporting discipline so quality evidence is organized, accessible, and useful for decision‑making.
• Develop KPI dashboards for audit performance, defect trends, recurring findings, closure quality, and overall program effectiveness.
• Help improve Fleet standards, checklists, training content, and controls based on recurring field findings and lessons learned.
• Willingness and ability to travel to Fleet sites as needed.

Requirements

• Seven or more years of experience in mission‑critical operations, QA/QC, commissioning, facilities engineering, or similar critical infrastructure environments.
• Strong experience with audit programs, quality systems, corrective action processes, and field verification.
• Working knowledge of data center operations, maintenance practices, and operational risk management.
• Ability to assess technical and procedural compliance with clarity and sound judgment.
• Strong documentation discipline and comfort with evidence‑based reporting.
• Demonstrated ability to drive cross‑functional improvement in environments with multiple stakeholders and competing priorities.
• Strong communication, facilitation, and follow‑through skills.

Benefits

• 100% employer‑covered medical, dental, and vision insurance
• 401K program
• Standard paid holidays
• Unlimited PTO

Pay

Expected salary range: $120,000 - $140,000 base salary + discretionary bonus.