Manager, Operations Program Management

About the role

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. We are seeking an experienced Manager, Operations Program Management to lead a team of Operations Program Managers supporting strategic data center infrastructure customers. This role serves as the primary operational leader responsible for driving execution from customer demand through manufacturing, fulfillment, and shipment. The ideal candidate will have a strong background in manufacturing operations, supply chain, engineering, or program management, combined with exceptional customer-facing communication skills. This leader will oversee a team responsible for coordinating cross-functional activities, managing customer commitments, driving issue resolution, and ensuring successful execution of server and rack production programs. The successful candidate must be capable of operating in a fast-paced environment, influencing cross-functional teams, managing escalations, and building strong customer relationships while delivering operational excellence.

Responsibilities

• Team Leadership
  • Lead, coach, and develop a team of Operations Program Managers supporting complex customer programs.
  • Establish operational mechanisms, reporting structures, and best practices to drive consistent execution.
  • Set priorities, monitor performance, and ensure achievement of operational objectives and customer commitments.
• Customer Program Management
  • Serve as the senior operational point of contact for assigned customer accounts.
  • Lead customer operational reviews, business updates, and escalation discussions.
  • Ensure clear communication of operational status, risks, mitigation plans, and delivery commitments.
• Manufacturing & Operations Execution
  • Oversee program execution from customer forecast and purchase order receipt through manufacturing, fulfillment, and shipment.
  • Drive alignment across Manufacturing Operations, Supply Chain, Planning, Engineering, Quality, Logistics, and Sales Operations.
• Commitment & Delivery Management
  • Own operational commitment processes including forecast commitments, purchase order commitments, and shipment schedules.
  • Drive execution against customer demand plans and production targets.
  • Monitor key performance indicators and implement corrective actions when performance deviates from plan.