Manager, Operations — Cross-Marketplace Programs

Position Summary

Walmart Marketplace is scaling its global operating model to drive a seamless, unified, and consistent support experience. The Manager, Operations — Cross-Marketplace Programs will help build the operating mechanisms that support this consistency at scale.

What You'll Do

• Manage operating rhythms for cross-marketplace support and risk programs, including recurring business reviews, program health reporting, KPI tracking, issue follow-up, and executive-ready updates.
• Act as liaison across Seller Support, Risk, Product, CRM, Change Management, Process Improvement, BPO, Service Recovery, Shared Services, and in-market POCs to enable marketplace programs and operating model changes.
• Represent Global Ops in marketplace expansion, support centralization, and seller experience discussions, ensuring support and risk requirements are included in program planning and execution.
• Cook up operational readiness for marketplace support and risk operations across Canada, Mexico, Chile, and future expansion markets.
• Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
• Build repeatable mechanisms that help the organization identify and solve for common seller friction points across marketplaces.

What You’ll Bring

• Strong operations or program management experience in a complex, cross-functional environment.
• Ability to create structure in ambiguity and move work forward through clear owners, timelines, dependencies, and follow-ups.
• Strong written and verbal communication skills, including the ability to simplify complex operational topics for leadership and cross-functional partners.
• Experience working across support, risk, marketplace, service recovery, or seller experience operations.
• Strong analytical judgment and comfort using data to identify trends, measure program health, and escalate issues.
• Ability to influence without authority and operate effectively across matrixed teams.
• High ownership, resourcefulness, and willingness to solve problems hands-on.
• Ability to balance strategic context with operational execution.

Preferred Qualifications

• Experience in Marketplace, eCommerce, Seller Support, Risk Operations, Trust & Safety, Service Recovery, Product Operations, or global operations.
• Experience working with BPO partners, CRM or case-management tooling, operational reporting, or support readiness.
• Experience supporting marketplace expansion, support centralization, operating-model transitions, or cross-functional business launches.
• Familiarity with marketplace seller experience, global operations, in-market teams, and cross-functional stakeholder management.
• Bilingual preferred: English plus Spanish, Mandarin, and/or French.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area.
• OR 4 years’ experience in operations, project management, or related area.

Additional Information

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock