Manager - Operations

About the role

As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, including Operations Associates, Drivers, and Administrative Coordinators. You will interact with other internal departments such as Sales, as well as external customer support. Your role will focus on providing exceptional customer service through order fulfillment and problem resolution, while overseeing key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location, including accurate on-time order fulfillment and shipping, on-time receiving, working capital (as it relates to Operations), inventory, and quality management systems.
• Oversees a location that may include multiple warehouse management systems and/or multifaceted customer value-added services.
• Maintains a safe, secure, and inclusive workplace.
• Manages, coaches, mentors, hires, and trains employees, including performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g., internal controls, ISO 9000).
• Manages an expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies and maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g., material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations and works with sales professionals and leadership to align with market strategy and set customer expectations.
• Collaborates with other support departments such as Accounts Payable, Accounts Receivable, Human Resources, and Finance.
• Actively engaged in developing annual budgets for the facility.

Requirements

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• 5+ years of operations experience, specifically in distribution center facilities preferred.
• Experience managing a group or team of individual contributors and/or indirectly supervising support staff.
• Knowledge of Microsoft applications (e.g., Excel, Word, Teams, PowerPoint).
• Ability to effectively communicate in both group and individual settings.
• Capable of handling multiple priorities with a high sense of urgency.
• Ability to travel 0-25% of the time.

Working Environment

Work is generally performed in a warehouse environment. The noise level is moderately quiet. The facility is generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Pay

$81,753 - $110,366 annually. This amount reflects the reasonable range for the position; actual offers may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure based on sales results.

Benefits

Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

About the Team

At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Our greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace unique perspectives. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.