Manager, Operations

We need to output HTML fragment with sections: About the role? The description includes a summary of responsibilities, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to preserve all substantive info; remove boilerplate, navigation, legal, EEO, etc. The posting includes description paragraphs, summary of responsibilities, how you'll have an impact (list of duties), skills and experience needed, tools/equipment/conditions, where you'll work, more information (pay range, benefits, schedule). We need to map to sections. We should not repeat job title as heading. No Job ID. We need to decide sections: About the role (maybe a brief overview), Responsibilities (list of duties), Requirements (maybe education/experience), Qualifications (maybe preferred), Skills (maybe skills list), Benefits, Pay, Schedule. However we must avoid thin sections; combine if needed. Let's extract content: - Intro: mission-driven etc. Could be About the role. - Summary Of Responsibilities: paragraph about overseeing operations etc. - Here’s How You’ll Have An Impact: bullet list of duties (many). That's responsibilities. - Here are the skills and experience you'll need to be effective: list of education/experience preferences. - Here Are The Tools, Equipment, & Conditions: list of work conditions. - Here's Where You'll Work: location. - Here's Some More Information You Need To Know: pay range, full-time exempt, bonus, benefits, closing date. We need to output sections: About the role (intro paragraph), Responsibilities (the bullet list from "Here’s How You’ll Have An Impact" plus maybe summary paragraph?), Requirements (education/experience), Qualifications (maybe preferred degree?), Skills (skills list), Benefits (benefits statement), Pay (pay range + bonus), Schedule (work hours, flexible hours, travel). Also maybe Working Conditions (tools/equipment/conditions) could be part of Schedule or separate but we don't have a heading for that; we could incorporate into Schedule or maybe not create a section if not matching allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must map content to those. Thus: - About the role: intro paragraph (mission-driven etc.) plus maybe summary of responsibilities? But we have separate Responsibilities section. - Responsibilities: combine the Summary Of Responsibilities paragraph and the bullet list under Here’s How You’ll Have An Impact. Also maybe some other duties like "Perform other duties as assigned" etc. We'll include all. - Requirements: Bachelor’s Degree or equivalent work experience; Master’s Degree in Sports Administration or Business preferred; 5 years full-time experience in housing, program management, or closely related field with at least 3 years in a leadership role; Event/operation management experience at USOPC, NGB, corporate hospitality or collegiate environment; Experience managing overall operations in housing facilities, preferably resource and occupancy management and revenue generation; Knowledge of property management systems; Knowledge of CRM systems; experience with Salesforce preferred; Familiarity with Olympic/Paralympic Movement etc.; Excellent interpersonal, organizational, planning, communication, problem-solving skills; Excellent written and verbal communication; Ability to work under pressure, handle multiple tasks, attention to detail; Ability to work autonomously within team; Strong computer skills, proficiency with MS Office. But many of those are skills; we might separate Requirements (education/experience) and Skills (skills list). Qualifications maybe for preferred qualifications (Master's degree, etc.) but we can treat Requirements as mandatory, Qualifications as preferred. However we need to avoid thin sections. Let's decide: - Requirements: Bachelor’s Degree or equivalent work experience; 5 years full-time experience in housing, program management, or related field with at least 3 years in a leadership role; Event/operation management experience at USOPC, NGB, corporate hospitality or collegiate environment; Experience managing overall operations in housing facilities, preferably resource and occupancy management and revenue generation; Knowledge of property management systems; Knowledge of CRM systems; experience with Salesforce preferred. - Qualifications: Master’s Degree in Sports Administration or Business preferred; Familiarity with Olympic/Paralympic Movement, outside sports organization, or collegiate environment highly desirable. - Skills: Excellent interpersonal, organizational, planning, communication, problem-solving skills; Excellent written and verbal communication; Ability to work under pressure and handle multiple tasks requiring high attention to detail; Ability to work autonomously within a team of skilled professionals; Strong computer skills, proficiency with Microsoft applications including Word, Excel, Outlook, Access, PowerPoint. That seems reasonable. - Benefits: "This position will be eligible for USOPC benefits. You can view a summary here." Also bonus eligibility: Annual Incentive Award Program with 15% target. Could be part of Benefits or Pay. But we have separate Pay section for salary range and bonus. Benefits section can mention USOPC benefits. - Pay: "Hiring pay range $70,000 - $75,000 per year. This Full-Time, Exempt position is intended to work 40 hours per week. Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 15% target. The USOPC may change or eliminate this program at any time at its sole discretion." - Schedule: "Non-traditional and/or flexible work hours on occasion, including early mornings, nights, weekends, and holidays. Some domestic and international travel may be required. Regular attendance at work is an essential job function." Also maybe mention full-time 40 hours per week (but that's in Pay). We'll include schedule details. - About the role: The introductory paragraph: "Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!" plus maybe the summary paragraph? But we already have Responsibilities. We'll keep About the role as that motivational intro. - Where you'll work: "Colorado Springs Olympic & Paralympic Training Center". Could be part of About the role or maybe we add a short line but not a heading. We could incorporate into About the role as a sentence. - Tools/Equipment/Conditions: "Standard office equipment; Office environment in multi-story building on multi-building site; Non-traditional and/or flexible work hours on occasion, including early mornings, nights, weekends, and holidays; Some domestic and international travel may be required; Regular attendance at work is an essential job function." This overlaps with Schedule; we can incorporate into Schedule. We must not include boilerplate like EEO, closing date? The closing date is "This job posting will close 12:00pm MT on 10/16/2026." That's metadata; we could fold into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short p at end maybe with closing date. But we should avoid adding extra sections. We'll just include a small paragraph after sections maybe. We must output only HTML fragment, no /, no markdown fences. Let's construct:

About the role

Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success! The Operations Manager will be based at the Colorado Springs Olympic & Paralympic Training Center.

Responsibilities

• Oversee the efficient and effective operation of the CSOPTC Operations team, including organization, leadership and management, and implementation of policy.
• Work with Olympic and Paralympic Sport Performance to create a comprehensive and strategic occupancy plan for the CSOPTC.
• Provide direct supervision and mentorship to the Operations staff.
• Oversee recruitment, selection, training, and professional development for team members.
• Conduct employee evaluations on a quarterly basis.
• Oversee staff schedules to ensure adequate coverage at the front desk and schedule monthly team meetings.
• Approve time sheets and manage staff requests for time off.
• Execute and evaluate programs that support the high-performance needs of National Governing Bodies and Sport Performance.
• Distribute workload among staff.
• Provide customer evaluations and manage compilation of results, as well as strategies for addressing areas in need of improvement.
• Work closely with the CSOPTC Associate Director and leadership team to create and monitor operational strategy and long-term goals.
• Actively manage the planning, development, and implementation of internal operating systems and procedures to facilitate delivery of services for all users and key stakeholders.
• Update and refine departmental systems and strategies for increasing efficiencies and cost savings.
• Ensure that facility and scheduling policies are properly communicated and aid staff to ensure that users adhere to policies.
• Oversee the maintenance and updating of data within scheduling software, including resource details, building hours, holiday information, and client data.
• Serve as primary liaison to key internal partners including dining and facilities to ensure user satisfaction and continuous process improvements.
• Oversight of janitorial contract and execution.
• Approve OPTC programming and the dissemination of schedules for all programs on an annual basis to the Operations staff.
• Develop and maintain communication with NGB program coordinators/coaches in the planning phase to ensure all program requirements are met.
• Determine master schedule for each calendar year, based on requests included in the NGBs’ High Performance Plans by working directly with Sport Performance leadership.
• Update master schedule throughout the year as requests are submitted to the OPTC and track activity for annual reports.
• Actively participate in the Resource Allocation Process per Sport Performance as it relates to OPTC usage on an annual basis.
• Provide input and data for OPTC Resource Allocation as needed.
• Respond to inquiries from prospective and returning users regarding the use of facilities; continually update information on policy and rate structure.
• Work to ensure data integrity is upheld by managing all information in department database.
• Administer projects and technology upgrades and assist in software improvements as needed.
• Maintain the accuracy of all program records, including program roster updates, sports facility/meeting schedule adjustments, housing changes, and transportation requests.
• Schedule OPTC complex meeting rooms for programs, USOPC divisions, and outside users as needed.
• Support the coordination of program requests for training specials and special guests (housing credential, etc.) as well as details for VIPs as required or requested.
• Distribute updates to Service Providers as necessary.
• Oversee and maintain the Operations budget for the department, as well as contribute updates on annual budget forecasts for Operations and User Fee budgets.
• Utilize various USOPC software to process invoices, route contracts, generate expense reports, perform HR-related duties, and pull reports related to Operations.
• Perform other duties as assigned, needed, or requested, including serving on committees and work teams, overseeing the 24-hour on-call first response coverage, preparing incident and injury reports in cases of emergencies, and resolving difficult and sensitive inquiries and complaints from CSOPTC users.
• Offer support and assist the CSOPTC Associate Director on various projects as needed.

Requirements