Manager, Operations

About the role

Manages the daily administrative operations of a multi‑physician practice (single or multiple sites) for a division or program. Coordinates administrative functions, plans and supports development of site/joint‑division programs, and maintains accurate, current files on department budgets, capital equipment requests, and operational issues.

Responsibilities

• Provides leadership to Operations team members and supervisors, communicating goals and guiding the department toward achieving objectives aligned with the health system.
• Coordinates administrative functions and supports program development, including growth objectives, space allocation, procurement of technology, data planning, capital requirements, and outcome tracking; serves as liaison with Administration for planning, implementation, and evaluation.
• Prepares reports and documents for Certificate of Need (CON) applications and plans/coordinates construction projects.
• Monitors program components against regulatory criteria, collaborates with the Research Institute to oversee research operations, and manages the department/division in a fiscally responsible manner, assisting with preparation and monitoring of annual operational, personnel, and capital budgets.
• Supports key functions such as scheduling, insurance verification, co‑pay collection, charge capture, and referral management; understands fiscal responsibilities related to research initiatives.
• Manages daily operations and all non‑clinical personnel, handling hiring, training, discipline, supervision, performance evaluations, and timely appraisals.
• Oversees scheduling (vacation, holidays) to ensure adequate coverage, performs related personnel functions, and promotes staff growth and advancement opportunities.
• Develops and maintains policies and procedures to ensure efficient department/division operation, streamlines processes, and implements new technologies for positive outcomes.
• Assigns work, ensures correct and efficient execution, and maintains accurate files on budgets and capital equipment requests.
• Acts as liaison between attending physicians, patients, visitors, and staff, addressing inquiries and facilitating smooth interactions.
• Coordinates resources across multiple administrative disciplines, prioritizes program needs across departmental lines, and collaborates with clinical leadership to develop, implement, and oversee clinical programs.
• Monitors program performance, volumes, referrals, and trends; optimizes billing practices and Part B revenue collection; keeps abreast of billing, coding, and reimbursement changes and educates staff.
• Establishes and maintains working relationships with physician staff regarding compliance and performance related to billing, coding, and regulatory standards; ensures continuous, compliant operational performance.
• Reviews regulatory and public health law changes, updates Policy and Procedure Manuals accordingly, and ensures staff adherence to the Corporate Compliance Program, HIPAA, and other regulations.
• Identifies quality benchmarks using regional and national data, monitors program quality, and implements improvement opportunities.
• Performs related duties as required.

Qualifications

• Bachelor’s Degree required, or equivalent combination of education and related experience.
• 6–8 years of relevant experience.
• 2–5 years of leadership/management experience.
• Preferred: People management experience; proficiency in Sorian, Epic, and Allscripts.