Manager, Operations

About the role

Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

Responsibilities

• Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
• Build high performing teams by providing guidance and support for all hourly colleagues.
• Generate reports for management to keep them informed on key metrics.
• Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Conduct presentations to senior management as needed.
• Continuously analyze work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service and success.
• Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
• Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
• Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
• Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

• Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.
• Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.
• Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.
• Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Requirements

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.

Schedule

Friday through Sunday, 6:00 AM – 6:30 PM.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement