Manager, Operations

Overview

Be inspired. Be valued. Belong.

Benefits at Emory Healthcare include:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs
• and more

  Description

  The Operations Manager is responsible for planning, overseeing, and directing operational activities within a defined section and/or multiple clinical disciplines of The Emory Clinic (TEC).

  This role manages human, financial, and material resources to ensure the delivery of high-quality, cost-effective, and responsive healthcare services. In partnership with the Clinical Administrator, the Operations Administrator leads initiatives designed to improve operational efficiency, enhance patient satisfaction, and support sustainable healthcare solutions. This role also oversees section business operations, financial systems, patient access standards, and revenue cycle performance.

  Responsibilities

  Operational Leadership

  • Plan, direct, and oversee operational activities for assigned clinic sections and/or multiple clinical disciplines.
  • Manage human, financial, and material resources to ensure effective and efficient healthcare service delivery.
  • Evaluate section operations to ensure alignment with patient care standards and organizational financial requirements.
  • Partner with the Clinical Administrator to implement operational improvements and ensure high levels of patient satisfaction.
  • Consult with physicians and physician leaders at each practice site to coordinate the timely resolution of operational issues.
  • Serve as a liaison with Emory Healthcare corporate functions and other operating units, including Emory Hospitals, to ensure coordinated service delivery across the system.

    Financial Management & Budget Oversight

    • Develop and manage annual operating and capital budgets for the assigned section.
    • Present budget proposals and financial updates to TEC Executive Administration.
    • Monitor revenue and expense performance against budget and provide variance analysis to the Clinical Administrator and Division Chief/Medical Director.
    • Prepare financial projections and feasibility analyses to support operational planning and ensure compliance with internal audit standards.
    • Manage costs and budgets across multiple clinic locations and/or specialties.
    • Prepare and distribute financial analyses, reports, and projections for leadership, faculty physicians, and administrative staff.

      Revenue Cycle Oversight

      • Monitor revenue cycle activities including coding, charge submission, charge lag reduction, and charge entry accuracy.
      • Ensure compliance with TEC Patient Financial Services standards and policies.
      • Oversee physician profit and loss analyses, productivity reporting, and compensation metrics in collaboration with the Section Head.
      • Support revenue optimization initiatives and operational improvements that enhance financial performance.

        Qualifications

        • Education: Bachelor’s degree in Business Administration, Finance, Healthcare Administration, or a related field required. Master’s degree preferred.
        • Experience: With a Bachelor’s degree: Minimum of seven (7) years of healthcare-related experience, preferably in an ambulatory setting. With a Master’s degree: Minimum of five (5) years of healthcare-related experience, preferably in an ambulatory setting.
        • Leadership Experience: Minimum of three (3) years of supervisory or management experience required.

          Physical Requirements

          • Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing)
          • Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

          Additional Details

          Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.