Manager, Operations

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Essential Duties and Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
• Provides ongoing growth and development opportunities for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.
• Manages warehouse operations supervisors & support staff.

Skills & Abilities

• Education & Experience: Must have a high school diploma or general education degree (GED). Bachelor’s degree is preferred. 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point). Demonstrated proficiency in knowledge of applicable WMS systems.
• Language Skills: English (reading, writing, verbal). Proficiency in business communication at all levels.
• Other: Strong attention to detail, accuracy, and accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.