Manager, Operations

About the role

Oversee operations and business strategy utilizing cross-functional departments to meet strategic objectives. Develop and manage methodologies for tracking, identifying, and problem-solving issues, interpreting and presenting program results and insights, and developing a data-driven analysis approach for clients.

Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity.

Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs, and improve staff, provider, and member satisfaction.

Facilitate and support operations staff in the planning, achievement, and tracking of the organization’s key strategic initiatives to create a positive impact on the organizational scorecard.

Serve as an internal resource and advisor on improvement activities. Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work. Able to travel up to 25%.

Requirements

• Bachelor’s degree in Business Administration, related field, or equivalent experience.
• 4+ years of experience in operational business processes or data analysis, preferably in the managed care or insurance industry.
• Practical experience implementing continuous improvement via Six Sigma or Total Quality Management (TQM) is desirable.
• Experience working within a matrix environment preferred.

Pay

Pay Range: $87,700.00 - $157,800.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules

Benefits may be subject to program eligibility.