Manager, Operations

About the Role

The Manager of Operations oversees the operations performed within a branch, providing leadership, guidance, and coordination of services to ensure the accurate and timely distribution of medical equipment, supplies, and services to patients' homes. This role collaborates with leadership, health systems, hospice partners, and community referral sources to enhance patient services and may serve as the site leader in the absence of on-site leadership.

Responsibilities

• Comply with all government regulations and professional standards respecting patient care.
• Maintain knowledge and competency through ongoing education and professional development.
• Oversee timely and efficient execution of branch operations, including delivery, warehouse, logistics, and respiratory staff.
• Ensure services comply with federal, state, and local laws, including CMS, Department of Health, DOT, FDA, OSHA, and accreditation standards.
• Manage logistics team to ensure timely and efficient order routing, meeting productivity and cost goals.
• Ensure cost-effectiveness and timely delivery through optimized delivery management.
• Manage inventory and collaborate with department leaders to ensure timely, efficient, and clinically safe delivery of goods and services.
• Address service concerns, identify trends, and implement improvements.
• Conduct root cause analysis for operational issues and implement corrective measures.
• Maintain rapport with physicians and referral sources, providing updates on patient conditions.
• Ensure regular training and accountability for staff, meeting operational and regulatory audit goals.
• Assist with emergency equipment issues, preventative maintenance, and patient assessments.
• Perform other duties as assigned.

Requirements

• Associate degree from an accredited college required; bachelor’s degree preferred.
• Five (5) years of experience in HME leadership required.
• Relevant experience in healthcare, insurance customer service, claims, or billing preferred.
• Valid and unrestricted driver’s license in the state of residence.

Qualifications

None specified beyond the requirements listed above.

Skills

None specified.

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off, including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Pay

$85,000-$95,000