Manager Operations - Anatomic Pathology

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Qualifications

• Bachelor of Science in a related science field; Master’s degree preferred
• Completion of a Histology program
• Minimum five years of experience in anatomical pathology
• State of Florida Histology Supervisor License or eligible (must obtain within 6 months of employment)
• Knowledge of Joint Commission, College of American Pathologists, and AABB accreditation standards
• Knowledge of both Federal and State regulations on clinical laboratories
• Strong pathology/histology quality and IT knowledge for maintenance and validation of equipment and information systems

Responsibilities

• Manage the day-to-day operations of the Anatomic Pathology Department, ensuring services adhere to the mission, scope, and objectives of Jupiter Medical Center
• Oversee staffing, productivity, and inventory
• Work closely with the pathology team to ensure service quality and efficiency
• Ensure compliance with local, state, and federal regulatory standards (CLIA, CAP, TJC, and Florida Department of Health)
• Monitor pathology and histology operations daily to maintain quality performance levels and compliance
• Schedule qualified and licensed staff based on service requirements
• Encourage staff self-development and learning
• Practice personnel management according to Human Resource guidelines, including hiring, scheduling, and counseling employees
• Assist with planning and developing departmental operational goals
• Evaluate current and future technology within the laboratory
• Assist with the preparation and evaluation of requests for proposals for new technology
• Prepare justifications for new technology
• Operate the department within budgetary constraints and ensure cost-effective utilization of resources
• Ensure compliance with laboratory accreditation, regulatory standards, and information management policies
• Oversee internal audit processes, external assessments, proficiency programs, document control systems, competency assessment, and training
• Responsible for enrollment and participation in appropriate proficiency programs
• Identify training needs and design/implement training programs specific to pathology and histology
• Recommend best practices to maintain and improve project outcomes or pathology functions
• Analyze data, identify trends, monitor prevention and correction of quality deviations, and develop reports for management
• Identify and report quality issues and problems to management with recommendations for resolution
• Establish processes and policies for effective communication between Lab, Pathology staff, and other hospital departments
• Work with the Pathology team to resolve QC non-conformances and other identified issues
• Coordinate issue resolution across the department to ensure minimal patient impact
• Support root cause analysis and implement corrective actions
• Develop relationships with other hospital department leaders to improve communication and patient care
• Provide guidance to resolve problems with instruments, workflows, reagents, and processes
• Identify and report non-conformances, deviations, and out-of-specification events
• Investigate deviations and write exception documents as required
• Comply with JMC policies and standard operating procedures
• Use and model current leadership techniques and theories, encouraging decision-making skills of staff
• Understand and enforce hospital and personnel policies and procedures
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested
• Perform other duties as assigned

Leadership Competencies

• Establishing Relationships: Builds effective networks and alliances with stakeholders to collaborate across divisions and boundaries
• Developing Talent: Provides guidance and feedback to strengthen knowledge and skills
• Inspiring and Motivating Others: Fosters commitment and cohesiveness to achieve goals
• Demonstrating Emotional Intelligence: Exercises self-leadership, self-awareness, and adaptability
• Acting with Integrity: Interacts truthfully and ensures confidence in organizational motives
• Acting Strategically: Aligns activities with organizational goals and prioritizes resources
• Being a Champion for Change and Innovation: Supports innovation and process improvements
• Communicating Effectively: Speaks and writes clearly, listens attentively, and exercises tact
• Promoting Diversity and Inclusion: Treats all people with dignity and respect, challenging bias and intolerance
• Holding Self and Others Accountable: Sets clear performance expectations and evaluates work performance

Physical Requirements

• Physically demanding at times, requiring stooping, sitting, standing, and walking for long periods
• Must be able to work in a stressful environment, detail-oriented, alert, and self-motivated
• Ability to push/pull up to 40 lbs, carry and lift up to 50 lbs

Threshold Requirements

• Annual Joint Commission mandatory education requirements, in-service, and health requirements (including new employee orientation)
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s)

This is not an exhaustive list of responsibilities, skills, duties, or working conditions. Management reserves the right to revise the job as needed.