Manager, Operational Excellence

About the role

GEMCORE is seeking an experienced and strategic Manager, Operational Excellence to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency.

Responsibilities

• Implement Lean methodologies to drive process optimization and operational efficiency across multiple departments.
• Identify needs and inefficiencies, then assume project lead responsibilities to ensure seamless execution of initiatives, including timeline management, stakeholder coordination, and deliverable tracking.
• Partner with cross-functional teams to drive continuous improvement initiatives and ensure alignment with business objectives.
• Facilitate value stream mapping, root cause analysis, and other Lean tools to identify inefficiencies and areas for improvement.
• Support senior leadership in executing operational strategies that improve key performance metrics, enhance customer value and drive long-term business growth.
• Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions.
• Explore the integration of new technologies, including automation and AI, to further streamline processes and increase operational agility.
• Drive the progress and impact of improvement initiatives, ensuring they deliver measurable business results.
• Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.
• Support internal department's management team in establishing accountable methods of performance.
• Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.

Qualifications

• Excellent knowledge of project management methodology, principles, and practices.
• ISO or Six Sigma certification preferred but not required.
• Strong analytical skills and ability to make data-driven decisions.
• Background in the healthcare field preferred.
• Excellent communication skills, with the ability to influence at all levels of the organization.
• Ability to think critically and conceptually.
• Some experience in change management.
• Bachelor's degree in engineering, operations, or supply chain; or 10+ years of relevant business experience.