Manager, OneHub External Partnerships

Vacancy Details

Employer: AbbVie
Location: North Chicago, IL
Salary Range: 109,500 - 208,500 USD
Start Date: Jul 1, 2026

Responsibilities

• Oversee hub vendor performance across multiple partners.
• Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.
• Support the development and maintenance of governance frameworks, reporting structures, and performance review cadence.
• Conduct business reviews with external hub vendors.
• Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.
• Participate in defining scope of RFPs and work with category management to translate requirements and drive the RFP process.
• Aid in creating guidance for RFP scoring, preparation for orals, and organizing vendor site visits.
• Lead cross-functional leadership efforts to align internal teams (Patient Services, Brand, IT, Compliance) around shared vendor performance goals and program milestones.
• Drive issues to closure by tracking open action items, escalating blockers, and ensuring accountability across vendor and internal stakeholder teams.
• Maintain budget and financial schedule tracking for vendor programs, monitoring spend against planned budgets and flagging variances for timely resolution.
• Identify operational, compliance, and performance risks; implement mitigation strategies.
• Apply structured risk mitigation planning to proactively surface, assess, and address vendor operational and compliance risks before they impact patient services.
• Ensure adherence to regulatory and quality standards within patient support operations.
• Analyze existing vendor programs to identify opportunities and economies of scale that translate into financial savings.
• Analyze RFP pricing and create price simulations for contract negotiations.
• Partner closely with AbbVie Patient Services to understand evolving strategy, patient support models, and brand needs.
• Translate strategic shifts into operational direction for vendors.
• Provide regular performance updates, risk assessments, and strategic recommendations to internal stakeholders.
• Manage and maintain consistent stakeholder communication through structured reporting, status updates, and executive-level briefings to ensure alignment across all program workstreams.
• Serve as a cross-functional program management leader, driving multiple concurrent vendor and patient services initiatives from planning through execution, ensuring on-time delivery, budget adherence, and clear stakeholder communication throughout the project lifecycle.

Qualifications

• Bachelor's Degree required.
• 6+ years of experience in vendor management, consulting, contracting, pricing, procurement, external partnerships, patient services, access support, or related commercial operations.
• Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.
• Demonstrated experience in program management, including managing multiple concurrent projects, project planning, and financial/budget schedule tracking.
• Proven ability in cross-functional leadership, driving alignment across diverse stakeholder groups in a matrixed organization.
• Excellent stakeholder communication skills, including the ability to create executive-level updates, program dashboards, and status reports.