Manager, Office of Tourism
Job Description and Duties
The Staff Services Manager plans, organizes, and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Tourism Assessment Program identifies businesses benefiting from travel and tourism, collects assessments, and monitors the 22 California Welcome Centers.
Working Conditions
This position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento up to 4 times a week.
Special Requirements
Exam Requirements: Unless you have transfer or reinstatement eligibility, please take the Associate Governmental Program Analyst exam to obtain eligibility for this position: https://www.calcareers.ca.gov/JOBSGEN/9PB04.PDF
Educational Requirements: If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the 'Minimum Requirements' section above.
Employment Application: Interested applicants must fill out the "Employment History" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification.
Statement of Qualifications: Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:
- Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system.
- Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software.
- Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition.
Benefits
- Medical Benefits (health, dental, and vision)
- Work life balance (flexible work hours and schedules, and a minimum of 10 days of paid leave annually)
- Paid Holidays and leave (family medical leave, military leave, etc.)
- Defined benefit retirement program with CalPERS
- Savings Plus Program (401(k), 457)
- School loan forgiveness under federal Public Service Loan Forgiveness
- Commute Program
- Employee Wellness Program (discounts to health clubs)
- Employee Assistance Program
- Medical/Dependent Care Reimbursement Accounts
- ScholarShare (college savings account)
- On-the-job training and professional development
- Annual raises until you reach the maximum salary for that position, subject to meeting performance standards
Salary
In most cases, all new to state employees must start at the minimum of the posted salary range. In July 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025). Under this program, employees’ monthly base pay is reduced in exchange for paid leave credits. This position is subject to PLP 2025. The specific rate of pay reduction and corresponding leave credits are determined by the employee’s bargaining unit and classification. Please refer to the California Department of Human Resources (CalHR) website here for details regarding the applicable PLP 2025 provisions. The salary listed in this job advertisement does not reflect the pay reduction or corresponding leave credits associated with PLP 2025, which remains in effect through June 30, 2027.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process. Phone: (916) 322-3975 Email: recruitments@gobiz.ca.gov
EEO Contact
The EEO Office can be reached at (916) 319-9367 Email: GOBiz.HR@gobiz.ca.gov
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.