Manager, Office (31422)

Short List of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice
• Key Responsibilities
• Team Management & Development
• Revenue Cycle Performance
• Compliance & Quality Assurance
• Communication & Collaboration
• Qualifications

Short List of Reasons Why You Should Work For CTGI

Selected as a Top Workplace 8 Times
Competitive Pay
Very Fast-Growing Practice

Key Responsibilities

• Operational Leadership
• Serve as an escalation point for complex billing issues, payer disputes, and claim denials.
• Team Management & Development
• Provide coaching, training, and ongoing development for billing team leaders and staff.
• Support onboarding and competency development for new team members.
• Revenue Cycle Performance
• Maintain up-to-date knowledge of billing regulations, CPT/HCPCS changes, and payer updates.
• Ensure compliance with payer policies, billing regulations, and organizational standards.
• Compliance & Quality Assurance
• Monitor key performance indicators (KPIs) including days in A/R, denial rates, clean claim rate, and aging benchmarks.
• Identify trends, root causes, and process gaps impacting revenue capture or reimbursement.
• Partner with coding, clinical teams, and leadership to resolve systemic issues and improve workflows.
• Communication & Collaboration
• Act as a liaison between billing, coding, clinical departments, and external partners.
• Communicate operational updates, payer changes, and performance metrics to leadership and staff.
• Participate in cross-functional meetings to support revenue cycle initiatives and organizational goals.

Qualifications

• Required Skills/Abilities:
• 3–5 years of experience in professional billing, revenue cycle, or medical office operations.
• Solid knowledge and understanding of revenue cycle, collections and payment posting, medical billing, Medicare and Medicaid and third-party payers.
• Strong understanding of CPT/HCPCS, ICD-10, payer rules, and reimbursement methodologies.
• Proficiency with EHR and billing systems (Epic experience preferred).
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead and supervise staff, including managing performance.
• Strong relationship building, interpersonal, and leadership skills.
• Knowledge of medical terminology, healthcare coding systems, and clinic functions.
• Ability to work independently and manage deadlines.
• Adherence to HIPAA regulations for patient confidentiality.
• Preferred Experience:
• In a multi-specialty or GI practice setting 2+ years supervisory experience.
• Certified Professional Biller (CPB), Certified Professional Coder (CPC), or similar credential.
• Demonstrated success improving billing workflows or revenue cycle performance.