Manager of Workforce Systems Automation & Technical Support (Austin)

About the Role

Texas Workforce Commission is seeking a Manager of Workforce Systems Automation & Technical Support (Manager IV) for its Workforce Automation department, located at 1117 Trinity Street, Austin, Texas. The role leads a dynamic team supporting multiple automation systems, including WorkInTexas.com, and requires collaboration with internal and external users to build automation solutions for Texans. Candidates must be Texas residents or willing to relocate and are not eligible for visa sponsorship.

Responsibilities

• Lead technical subject‑matter experts in designing and optimizing critical workforce systems.
• Provide help‑desk support to TWC staff and local workforce boards, coordinating closely with TWC’s Information Technology Division.
• Manage system vendors to implement continuous process improvements.
• Direct end‑to‑end operations, including data compilation, visualization pipelines, system design, vendor relations, and user‑acceptance testing.
• Coordinate input from internal and external stakeholders—executive management, program staff, and local workforce development boards—to align automation and data analytics tools with business needs.
• Develop and execute short‑ and long‑term operational goals, identifying modernization and enhancement opportunities.
• Plan and implement business and automation initiatives, ensuring adherence to development standards, quality standards, and proper sign‑offs.
• Act as liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates.
• Develop, implement, and maintain performance accountability, quality‑assurance processes, help‑desk SLA tracking, and technical best practices.
• Motivate, coach, and develop team members; prepare and evaluate annual budget requests; monitor department expenditures.

Qualifications

• Five years of full‑time experience in development, implementation, or interpretation of policies and procedures in a public or private agency, with at least one year and six months in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications.

Required Skills & Knowledge

• Best practices in data analysis, data integrity, reasonability testing, and quality assurance.
• Proficiency with relational databases and SQL, including writing complex queries.
• Experience with data analytics and visualization tools such as Power BI, Tableau, Advanced Excel, and SQL Server Management Studio.
• Familiarity with diverse system applications that manage job seeker and employer needs, including tracking client participation in training, upskilling, internships, and apprenticeships.
• Strong knowledge of the Microsoft Office 365 suite.
• Ability to supervise, coach, and motivate technical and support staff to meet performance goals.
• Experience managing relationships with external IT vendors, developers, and stakeholders to define business requirements and system modifications.
• Skill in creating administrative reports, dashboards, and specialized research projects involving statistical, financial, or policy analysis.
• Capability to establish priorities, standards, and measurement tools to monitor department functions and ensure on‑time, in‑scope project delivery.
• Proficiency in preparing and delivering presentations, reports, and strategic recommendations to executive leadership.
• Experience balancing competing priorities in a high‑demand environment.
• Programming knowledge, particularly Python, for data analysis and process automation.
• Experience administering SharePoint and building workflows using Microsoft Power Platform (Power Automate, Power Apps, Forms).
• Effective communication, proactive transparency, and ability to develop collaborative relationships across the agency and with external partners.
• Awareness of emerging technologies, legislative changes, and workforce programs affecting TWC.

Benefits & Compensation

• Competitive salary: $7,790.32 – $8,179.83 per month.
• Retirement benefit options through the Employees Retirement System of Texas, with optional 401(k) and 457 accounts.
• Medical insurance coverage.
• Paid time off, including vacation, sick, and family‑care leave.
• Additional benefits for active employees (see Texas Employees Retirement System health benefits page).
• Family Friendly Certified Workplace offering work‑life balance, training, development opportunities, and other employee perks.