Manager of Technical Support and Integration

Primary Office Location

100 Federal Street.
Pittsburgh, Pennsylvania.
15212.

Position Overview

This position is primarily responsible for managing the ongoing implementation of technology enhancements and process improvement initiatives to increase production capability, quality of processes and customer experience. The incumbent manages and coordinates technical support resources associated to bank acquisition and integration. The incumbent manages resources toward established objectives in a manner which is consistent with the corporate executive management and the Board of Directors and various regulatory requirements.

Primary Responsibilities

• Manages a team focused on various process improvement methodologies to drive out waste, reduce errors and improve the customer experience.
• Oversees the direction, coordination, planning and effective management of the Technical Support and Integration department and defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained.
• Manages multiple projects related to system issues, efficiencies, functional enhancements, new lines of business, new technology integration, compliance related activities and merger and acquisitions.
• Writes and maintains accurate and current policies and procedures, assures audit compliance and procedure quality control and recommends and initiates corrective actions and ensures the department is in compliance with established Bank policies, procedures and state and federal regulations.
• Makes measurements of effectiveness and performance of systems, processes and people through active scorecard development and monitoring.
• Actively partners with Operations and Processing management to recommend projects that will create consistent, repeatable processes to reduce risk, increase production and decrease expenses.
• Acts as a conversion and acquisition manager for leading tasks associated with conversion process mapping, integration due diligence and documentation to ensure smooth transition for both loan and deposit operations.
• Works closely with various business units, strategic business partners and core processors to drive strategic initiatives related to system enhancements and functionality.
• Performs other related duties and projects as assigned.

Minimum Education and Experience

• BA or BS
• 7 years of relevant experience

Special Skills

• Excellent management skills
• Excellent project management skills
• Excellent organizational, analytical and interpersonal skills
• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Ability to use a personal computer and job-related software (MS Word - Basic Level, MS Excel - Basic Level)
• Experience in bank operations and system and personnel management
• Specialized banking education and training with a thorough knowledge of key issues facing processing and production of transactions

Special Licenses and Certificates

N/A

Physical Requirements

N/A