Manager of Strategic Operations

About the role

Gastro Health is currently looking for an enthusiastic full-time Strategic Operations Manager to join our team in Miami. Gastro Health is a great place to work and advance in your career, offering a collaborative team of coworkers and providers, consistent hours, paid holidays, paid time off, and a great work/life balance with no weekends or evenings. The company is growing rapidly and supports internal advancement.

Responsibilities

• Lead and support strategic initiatives and special projects aligned with organizational priorities.
• Coordinate project planning activities, including timelines, milestones, resource requirements, dependencies, risks, and mitigation plans.
• Partner with operational, clinical, financial, and support center leaders to ensure effective execution of assigned initiatives.
• Track project progress, monitor deliverables, and communicate clear status updates to stakeholders and leadership.
• Assist in the deployment and rollout of enterprise programs, operational changes, technology-enabled solutions, and new business processes across practices and support center functions.
• Identify operational improvement opportunities through stakeholder feedback, observation, data analysis, and process review.
• Facilitate working sessions, project meetings, governance forums, and stakeholder alignment discussions.
• Develop implementation plans, communications, training materials, job aids, and adoption support tools for new initiatives.
• Support organizational standardization by documenting, refining, and implementing scalable best practices across markets and functions.
• Monitor project and operational performance metrics and develop recommendations for continuous improvement.
• Create presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams.
• Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams to advance project objectives.
• Support change management efforts by fostering stakeholder engagement, managing communications, and encouraging adoption of new processes and programs.
• Maintain project documentation, governance materials, and initiative tracking tools using platforms such as Smartsheet, Microsoft Teams, SharePoint, and OneDrive.
• Participate in enterprise transformation initiatives and organizational improvement efforts as assigned.
• Travel domestically as needed.

Requirements

4-6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field. Experience leading cross-functional projects and coordinating multiple stakeholders is required. Experience supporting operational improvement, standardization initiatives, or enterprise deployments is preferred. Physician practice management, ambulatory healthcare, or multi-site healthcare experience is preferred.

Skills

• Project & Execution Management - Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through. Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities.
• Communication & Stakeholder Engagement - Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization.
• Analytical Thinking & Continuous Improvement - Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance.
• Change Leadership & Influence - Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams.
• Adaptability, Innovation & Results Orientation - Demonstrated attention to detail