Manager of Social Services and Care Coordination
Position Overview
The ideal candidate is both a strategic thinker and hands-on leader who can supervise staff, strengthen community partnerships, monitor departmental performance, and help ensure positive outcomes for the patients we serve.
Responsibilities
Leadership & Program Oversight
Oversee the ongoing growth and operations of the Behavioral Health Social Services Department
Support implementation of workflows, policies, procedures, and best practices
Monitor departmental goals, metrics, and outcomes and provide leadership with performance insights
Collaborate with clinical and administrative leadership to integrate social services into patient care
Staff Supervision
Supervise case managers, and care coordinators
Provide coaching, training, and ongoing professional development
Monitor productivity, documentation, and service quality
Patient Support & Care Coordination
Ensure patients are connected to appropriate community resources and support services
Oversee referrals related to housing, food assistance, transportation, financial assistance, legal services, and other social needs
Support complex cases requiring multidisciplinary coordination
Community Partnerships
Develop relationships with community-based organizations and service providers
Build referral pathways and resource networks
Identify opportunities to expand services and improve patient access
Quality & Compliance
Ensure compliance with all applicable regulations and program requirements
Monitor program performance and identify opportunities for improvement
Participate in quality improvement initiatives and reporting activities
Qualifications
LMSW, LCSW, or related behavioral health/social services degree
Minimum 3 Years Of Case Management Experience
Minimum 3 years of supervisory or leadership experience
Experience working with Medicaid populations and underserved communities
Strong knowledge of community resources, benefits programs, and social service systems
Excellent organizational, communication, and leadership skills
What We Offer
Competitive salary
Health insurance benefits
Paid time off
Collaborative leadership environment
Opportunity to help shape a growing department
Mission-driven work serving underserved communities