Manager of Shared Services

Job Summary

Towson University (TU) fosters a climate grounded in respect and supports the intellectual and personal growth of the entire university community. The Manager of Shared Services in the Division of Research provides administrative oversight of university-wide research, interdisciplinary centers, and engagement initiatives.

Responsibilities

• Manages shared administrative and operational services supporting multiple units within the Division of Research.
• Reports directly to the Vice President for Research and serves as the primary operational lead for shared administrative services supporting OURCI, Cyber4All, and TAI.
• Supervises administrative staff supporting OURCI, Cyber4All, and TAI.
• Establishes operational priorities, assigns workflows, and ensures continuity of services across multiple units and initiatives.
• Develops, implements, and maintains shared-service operational procedures.
• Oversees operational workflows for travel, payroll coordination, scheduling, purchasing, facilities coordination, event support, and administrative services performed by shared-services staff.
• Oversees operational planning for projects and events supporting university-wide research, innovation, outreach, workforce development, and student engagement, particularly those offered by Cyber4All, TAI, and OURCI.
• Conducts special projects and annual reporting for the Cyber4All Center, TAI, and OURCI.

Qualifications and Skills

• Bachelor’s degree.
• Five years of progressively responsible administrative, operational, project management, or program management experience.
• Adept with various computer software packages, including word processing, spreadsheets, databases, and presentation programs; Internet, email, and calendaring software; and responsible use of AI software.
• Demonstrated supervisory or personnel management experience.
• Strong organizational, communication, problem-solving, and leadership skills.
• Ability to manage event scheduling.
• Ability to plan, organize, prioritize, and execute multiple complex and ongoing assignments.
• Ability to interact with students, staff, and faculty at all levels in a courteous and efficient manner.

Preferred Qualifications

• Bachelor’s or master’s degree in computer science, information systems, cybersecurity, information technology, data analytics, or a related computing field.
• Experience with PeopleSoft/Stratus or equivalent, AI software (e.g., ChatGPT), and design software (e.g., Canva, Marq).
• Prior experience in a college or university setting.

Salary and Benefits

Targeted hiring range is $73,000-$77,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here.

TU also offers a variety of great perks and discounts, which can be found here.

Application Instructions

To apply, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.