Manager of Resident Retention Texas - remote

Main Duties

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals
• Execute weekly renewal messaging to residents with expiring leases
• Draft, review, and execute all lease renewals, making sure to include required items such as updated pet record, parking charges and renter's insurance
• Partner with marketing team to develop and launch social media content for assigned properties
• Serve as an active "Social Media Ambassador" for Berkshire and assigned communities
• Monitor resident and prospect ratings and reviews on social media platforms (Apartment Ratings, Google, Yelp, etc.), identify and summarize positive and negative themes; communicate to Property Manager and leadership
• Partner with marketing, property management and other functional areas to develop and execute strategies to drive positive resident reviews and minimize negative feedback
• Collaborate with the onsite teams to launch resident retention programs, coordinate and host resident appreciation days and special functions as needed; gather resident feedback on events and recommend enhancements to property management and leadership
• Achieve Berkshire Perks Program within assigned communities
• Aid residents via phone, email and in person with questions and service requests in a kind, courteous, respectful manner. Create and execute solutions and follow through to ensure resident satisfaction
• Understand the Customer Satisfaction Program for both residents and prospects; assist team in achieving customer satisfaction score goals
• Maintain awareness of the competitive advantages of assigned communities. Develop knowledge of apartment homes and neighborhood, local market conditions, competitors, and trends. Contribute ideas to the Property Manager for marketing property and for improving resident satisfaction
• Contact a person of authority should any situation warrant an action or decision not included in duties and responsibilities
• Maintain a positive, courteous, welcoming, and professional demeanor in all interactions with residents, future residents, and co-workers
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities
• Draft and send resident communications as need through email, Microsoft Teams, and memos in Yardi, ensuring all communications adhere to Berkshire branding standards, are grammatically correct and free of typographical and spelling errors
• Routinely check email throughout the day and respond to messages from designated customer service line in a timely fashion
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident/prospect feedback data and metrics
• Manage and communicate lease renewal and resident