Manager of Patient Access - Emergency Department - Days - Full-Time - Bayfront Hospital

Location: St. Petersburg, FL
Shift: First / Days
Schedule: Full-Time, 8am-4:30pm, Mon-Fri with alternating on-call weekends

About the role

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Must have ED Patient Access experience.

Requirements

• Bachelor’s Degree in Business, Healthcare Administration, or Finance; OR an equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.
• Four years (4) of Patient Access (Patient Business) experience required, including Patient Access experience in ER/ED.
• One year (1) supervisory, lead, or preceptor experience required.

Responsibilities

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Manages all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable and maintaining appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Oversees discharge support, account maintenance, mentoring, on-site training, recertification tracking, timekeeping/payroll reports, account conversion, Ad Hoc reporting, quality assurance, system implementation/conversion, coaching plans, staff coverage, daily coaching, personnel issues, staff development, productivity, and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Handles special projects for Patient Financial Services as necessary.
• Assumes responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.

About the organization

Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.

Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community-focused care that has defined the hospital for generations.

Benefits

• Education & Career Growth Assistance
• Comprehensive Health & Wellness coverage and resources
• Financial & Retirement Planning with Company Match
• Excellent Company Culture and Work-Life Balance
• Family & Pet Support and more

Orlando Health is committed to providing benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. Benefits begin on day one and offer flexibility wherever possible.