Manager of Operations Training

Position Summary

Lightedge is seeking a Manager of Operations Training to lead the design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, continuing education, technical documentation, skills assessment, Learning Management System administration, and the development of consistent training practices across the organization.

Responsibilities

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through delivery and evaluation.
• Create and facilitate technical training, workshops, refresher courses, and hands-on learning experiences.
• Create and maintain technical documentation and curricula, including knowledgebase articles, training videos, instructor guides, and live training templates.
• Assess individual and team skill gaps and develop targeted training plans and career development resources.
• Build standardized training frameworks, learning paths, assessments, and qualification programs.
• Maintain a consistent training experience across teams, locations, schedules, and operational functions.
• Administer and maintain the Learning Management System (LMS), including courses, enrollments, learning paths, permissions, reporting, and content publishing.

Leadership and Team Management

• Lead, coach, and develop Technical Trainers, Technical Writers, and other training contributors.
• Establish team goals, performance expectations, delivery standards, and quality measures.
• Conduct regular one-on-one meetings, team meetings, performance discussions, and development conversations.
• Provide ongoing feedback, recognition, coaching, and accountability to support individual and team success.
• Manage training workload, capacity planning, project assignments, and delivery priorities.
• Cook up training calendars, facilitator assignments, curriculum development, and content-production schedules.
• Identify skill gaps within the training team and create opportunities for professional growth and cross-training.
• Participate in recruiting, interviewing, onboarding, and succession planning for training team members.
• Lead Technical Trainer and Technical Writer work using Agile/Scrum practices and clearly defined goals.
• Foster a collaborative, accountable, and continuous-improvement culture across the training organization.

Operational Partnership and Continuous Improvement

• Partner with technical and business stakeholders to keep training aligned with process changes, technology updates, operational requirements, and customer-impact priorities.
• Lead regular planning, status, and tactical meetings to review training priorities, open deliverables, risks, dependencies, and performance.
• Gather feedback from learners, instructors, managers, and stakeholders to improve training effectiveness.
• Track training completion, assessment results, time to productivity, content quality, and other performance indicators.
• Use training and operational data to identify trends, recommend improvements, and measure program effectiveness.
• Maintain PHP-based training or operational applications when assigned, including troubleshooting, configuration, content or code updates, testing, and release coordination.
• Use AI tools responsibly for content creation, instructional frameworks, assessments, scenario development, feedback analysis, and quality improvement with appropriate human review.