Manager of Operations

Responsibilities

• Proactively develop and manage project action plans for all assigned I&D projects.
• Ensure project margins are met or exceeded.
• Supervise Local I&D Operations Team on assigned jobs from “Job Launch Meeting” through post-show process.
• Attend or Lead the “I&D Job Launch” and “I&D Show” Meetings where applicable.
• Attend 10 & 2 Show meetings where applicable.
• Work with the other team members as needed to ensure I&D labor quality.
• Alongside Senior Ops Manager, review and approve labor calls and staffing plans to ensure alignment with the project action plan, the estimator budget, and service requirements.
• Manage union labor on assigned projects.
• Work with GES tradeshow to determine labor call were applicable.
• Union leads and foreman.
• Address any issues that arise while on the show floor.
• Track performance metrics.
• Implement I&D Operations SOPs.
• Proactively develop and recommend process improvements to the I&D DOO and SOM team.
• Ensure accurate show site record keeping in order to capture all LOB revenue.
• Provide training to I&D Coordinators where necessary to standardize billing practices and the documentation of materials, labor, and rental equipment.
• Complete other tasks as assigned by the Sr. Operations Manager.

Customer Satisfaction Operations Manager

• Serve as the forward-facing customer service representative when the AE or AM is not available.
• Review client surveys to understand areas of excellence and areas for improvement.
• Work with I&D Operations Team to further understand GES shortcomings and look for areas of improvement.
• Serve as the point person regarding all customer property management procedures.
• Ensure customer property is tracked from city to city and that work orders for storage and refurbishment are filled out.

I&D Related Loss Prevention Management

• Ensure compliance with OHSA, DOT and safety requirements.
• Participate in grievance processes and contract negotiations when needed.