Manager of Operations

About the role

The Area Operations Manager has the primary responsibility for supervising the daily operations of the Hub locations and developing a productive, profitable and achievement-oriented working environment for employees. Address operational issues and concerns in a timely fashion.

Responsibilities

• Implements and directs hub safety programs and warehouse operational practices
• Conducts annual transportation cost analyses and takes corrective actions
• Conducts with the Ops team inventory control procedures, including reconciling inventory accounts, coordinating inventory returns and repairs, and assisting in product cycle counting
• Conducts hub management meetings to communicate information and resolve problems
• Analyzes reports to identify potential operational deficiencies and take corrective actions
• Analyzes customer feedback procedures and develops methods to improve service quality using metrics
• Implements and ensures consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls and business management quality system requirements
• Utilizes LEAN methodologies to develop and implement action plans to correct problem areas and optimize established levels of business performance objectives, service, productivity, and quality
• Define service standards and KPI’s for hub operations
• Contributes to preparation of branch annual budget, including forecast of capital expenditures
• Helps Hubs Coordinate employee work assignments to achieve inbound and outbound service requirements
• Directs achievement of performance objectives related to productivity, quality,