Manager of Operations

About the role

The Manager of Operations serves as the primary operational link between the home office and the field for their assigned region (East or West). This role owns all audit responsibilities, manages a real-time store support channel, conducts regular in-store visits for audits and training, and partners directly with the Regional Director. The Operations Manager ensures stores have the support, compliance oversight, and operational guidance they need to run effectively.

Responsibilities

• Own all audit responsibilities for assigned region including accuracy, compliance, and timely completion
• Manage store support Teams channel: handle credit memos, refunds, and operational questions in real time
• Conduct regular in-store visits for audits, associate training, and compliance checks
• Partner directly with Regional Director on store performance, operational issues, and process improvements
• Serve as the operational bridge between home office departments and field operations
• Direct supervision and development of Assistant Manager, Operations
• Develop and deliver training materials for store associates on operational procedures
• Identify and escalate systemic store issues to Director for resolution
• Maintain and update standard operating procedures for regional audit processes
• Track and report regional audit metrics, store support response times, and training completion
• Collaborate with Guest Solutions team on cross-functional issues affecting stores
• Support new store openings and operational transitions within assigned region

Requirements

• 3+ years of retail operations, audit, or field management experience, required
• Associate degree or higher preferred; equivalent experience considered

Physical and Work Environment

• Lifting (10 lbs)
• Standing (25% of time)
• Travel (25% of time)
• Work environment: Office setting / field
• Schedule: Weekdays and occasional weekends, as needed

Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance
• Paid vacation and sick leave
• 401(k) retirement plan with company matching contributions
• College tuition support through Thomas University
• Generous employee discounts on furniture
• Long-term career advancement opportunities with a strong promote-from-within culture

Pay

Competitive commission-based pay with performance bonuses