Manager of Operational Excellence

Location: Home Office (Hybrid)

Compensation: $90K - $100K

Reports to: Senior Director of Operational Excellence

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences, made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

About the Role

The Manager of Operational Excellence plays a critical role in transforming the airport experience. At OTG, we view travel as a lifestyle, and our mission is to make the airport itself a destination. By combining exceptional food and beverage programs, innovative design, and leading-edge technology, we create memorable guest experiences. In this role, you will drive operational excellence initiatives, support strategic projects, improve communications and processes, and partner across multiple departments to enhance efficiency, profitability, and execution throughout the organization.

Responsibilities

• Provide leadership insights to develop short- and long-term strategies that drive operational excellence.
• Participate in project meetings to help define project scope, objectives, and deliverables.
• Facilitate meetings and collaborate effectively with stakeholders across all levels of the organization.
• Deliver timely and consistent project status updates to senior leadership.
• Manage operational communications from development through distribution.
• Provide on-site support for restaurant and market openings, re-openings, and operational initiatives as needed.
• Support the development, implementation, and maintenance of standard operating procedures, training materials, and job aids.
• Partner with Culinary, Supply Chain, and Menu Content & Pricing teams to support product launches and menu implementations.
• Analyze menu item contribution margins and recommend point-of-sale enhancements that drive profitability.
• Build and maintain strong partnerships with cross-functional teams, including Operations, Marketing & Communications, Culinary, Supply Chain, Menu & Inventory Systems, Menu Content & Pricing, and Organizational Development.

Requirements

• Bachelor’s degree required.
• Minimum of 3 years of operations experience.
• Strong leadership, communication, and organizational skills.
• Demonstrated problem-solving and critical-thinking capabilities.
• Ability to thrive and maintain composure in a fast-paced environment.
• Strategic mindset with experience operating in a KPI-driven culture.
• Ability to travel as business needs require.
• Proficiency in Microsoft Excel, Word, and PowerPoint.