Manager of Mobile Crisis Outreach

About the Role

Kitsap Mental Health Services (KMHS) is seeking an MCOT Operations Manager to provide clinical and administrative management for our Mobile Crisis Outreach Team, ensuring high-quality, well-coordinated clinical care across the team and community providers. This role guides clinical decision-making, ensures regulatory compliance, and strengthens team effectiveness during high-acuity situations.

Responsibilities

• Maintain a thorough working knowledge of crisis intervention principles, Washington State statutes, and regulatory codes governing crisis response.
• Assist in developing and maintaining positive, collaborative relationships with KMHS programs, ancillary providers, and other agencies.
• Report and strategize with the supervisor on trends, grievances, and community relations issues that may impact the MCOT or agency.
• Provide supervision to staff, ensuring therapeutic effectiveness and adherence to standards of care.
• Ensure staff follow agency policies and procedures, maintaining safety for all stakeholders.
• Ensure a continuum of care and intervention during crisis response episodes, including face-to-face and follow-up interventions.
• Act as the primary liaison between the MCOT and the public or other agency departments.
• Ensure complete, accurate, and timely documentation of crisis intervention services.
• Attend to staff morale, providing training and team-building opportunities.
• Provide or ensure a work schedule for 24-hour crisis response services.
• Recruit, hire, and train qualified MCOT staff, including on-call staff.
• Provide consultation, education, and training to KMHS staff, community members, and other agencies.
• Develop and maintain policies and procedures specific to the MCOT.
• Ensure compliance with DCR protocols for involuntary detentions.

Supervisory Responsibilities

• Oversee the Mobile Crisis Operations Team, including 5-8 direct reports.
• Provide supervision to Y/MCOT Clinical Supervisors and Operations Supervisor.
• Hire, interview, schedule, and directly supervise Y/MCOT staff.
• Collaborate with the senior program director in the annual review process.

Qualifications

• Education: Master's degree in psychology, social services, behavioral health, or a related field.
• Experience: Minimum of 5 years of job-related experience, including 2 years of leadership experience within behavioral health. Trained and qualified as a Kitsap County Designated Crisis Responder.
• Licensure: Licensed Agency Affiliated Counselor or higher. Must meet the definition of a Mental Health Professional as defined in WAC 388-877-0500 and maintain a Washington State Department of Health license in good standing.
• Driving Requirements: Must meet agency driving requirements, including being at least 21 years old, having a valid Washington State driver’s license, and maintaining reliable, insured transportation.

Preferred Qualifications

• Experience: Experience in co-occurring disorders treatment, individual and group therapy, vocational services, or substance abuse treatment. Prior supervisory experience. Capacity to work well with children and families.
• Licensure: Washington License (LICSW, LMFT, or LMHC) with the ability to provide licensure supervision.

Performance Requirements

• Knowledge: In-depth knowledge of mental illness, substance use disorders, crisis theory, risk assessment, and local community services.
• Skills: Effective documentation skills, excellent interpersonal and verbal communication, and proficiency in computer and office equipment.
• Abilities: Ability to deescalate volatile situations, build positive working relationships, and maintain a supportive team environment.

Benefits

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Pay

Hiring Range: $39.76 - $49.70 Per Hour

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.