Manager of LIT Services

About the role

The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day-to-day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.

Responsibilities

• Acts as the primary team member responsible for the Field Technicians
• Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards
• Work with fellow technicians at the job site; this is an active working position, as well as a supervising one
• Ensure that the team members are following policies/procedures
• Participate in the hiring process and recommend disciplinary action of team members
• Mentor and provide for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts
• Perform on-the-job training to new members when needed
• Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery
• Troubleshoot network issues, identify root causes, and implement effective solutions to minimize downtime and service interruptions
• Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence
• Maintain operational documentation of procedures and incidents, as well as generate reports on department performance, utilization, and trends
• Manage purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures
• Utilize task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion

Requirements

• Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams
• Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services
• Proven experience in planning, coordinating, and overseeing field service projects to successful completion
• Hands-on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions
• Experience managing vendor relationships, procurement processes, and purchase order administration
• Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes
• Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery
• Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking
• Demonstrated ability to mentor, train, and support the professional growth of team members
• Valid driver’s license and ability to travel to job sites as required