Manager of Learning and Development - Hybrid (Atlanta, GA)
Overview
The role of Manager of Learning and Development is crucial in supporting retention, shared services, and sales teams by designing and implementing comprehensive training programs. This position requires a strong commitment to innovation, collaboration, and continuous improvement.
Key Responsibilities
Develop Comprehensive Training Programs: Design and implement broad regional-level training initiatives that align with organizational goals and cater to diverse skill levels.
Oversee Multiple Learning Projects: Ensure multiple learning projects are completed on time and meet success criteria.
Assess Training Needs: Conduct thorough needs assessments to identify skill gaps and training requirements across the organization.
Collaborate with Stakeholders: Partner with Sales, Retention, Shared Services, and other departments to ensure training programs align with business objectives.
Support Change Management: Facilitate change management by providing training and support during the rollout of new systems, solutions, and strategies.
Evaluate Training Effectiveness: Measure the success of training programs through feedback, assessments, and performance metrics to ensure continuous improvement.
Support Technology Initiatives: Ensure training programs are in sync with organizational technology initiatives, supporting pilot groups and ensuring proficiency in new systems and tools.
Manage Training Resources: Efficiently allocate and manage training resources, including budgets, facilities, and equipment.
Stay Updated: Keep abreast of the latest trends and best practices in technical training and development.
Qualifications and Skills
Technical Proficiency: Strong understanding of relevant systems and services, with a commitment to staying updated on industry trends.
Attention to Detail: Process-driven with a keen eye for detail.
Training and Development Expertise: Proven ability to design, develop, and deliver effective training programs, with knowledge of adult learning principles.
Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to engage and captivate diverse audiences.
Project Management: Strong organizational skills to manage multiple training initiatives effectively.
Interpersonal Skills: Ability to build relationships and collaborate with stakeholders, including department heads and external vendors.
Problem-Solving: Innovative approach to identifying training gaps and developing solutions.
Adaptability: Ability to adjust training programs based on evolving organizational needs and technological advancements.
Systems Knowledge: Proficiency in Microsoft Office 365, CRM systems, video editing, LMS, and AI.
Education and Experience
A degree in Business, Education, Human Resources, Information Technology, or a related field.
Proven experience as an L&D Manager or Project Manager in a related field, with a background in training and development.
Experience with CRM Training, particularly Salesforce, D365, or Applied Epic, is a plus.
Demonstrated experience in aligning business processes with systems to support operational needs.
Benefits
Our Employee Benefits are designed to provide peace of mind and support for our employees and their families. These benefits include health, pharmacy, long and short-term disability, vision, dental, and other insurance solutions. We also offer a range of additional benefits such as health and wellbeing programs, retirement plans, paid time off, and more. Additionally, we provide reimbursement for job-related expenses and employee perks and discounts.