Manager of International Operations & Service

Duties And Responsibilities

• Ensures that international prices are updated on a timely basis and notices are sent to customers on schedule.
• Manages all Closed Fleet international scheduling in CAPRA & maintains open dialogue with Closed Fleet dispatch on scheduling changes.
• Maintain strong relationships with international vendors and provide feedback on pricing/service discrepancies.
• Secures fuel releases for all international flights.
• Maintains CAPRA mapping for all international related data.
• Works with Sales & Marketing to ensure customer needs are being met.
• Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind.
• Communicate with customers, Sales & Marketing and Finance to resolve pricing discrepancies.
• Maintains International Fuel SOP in conjunction with Director, Operations & Service and implements process changes to improve efficiency.
• Occasionally assist Manager, Operations & Service with domestic needs.
• Interface with Sales Team as part of the Large Cabin Concierge program.

Skills And Attributes

• Self-motivated.
• Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines.
• Excellent communication skills.
• High energy and thrives in multi-tasking and evolving environment.
• Able to de-escalate customer issues and concerns and use creativity to find solutions.
• Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company.