Manager of Intergenerational Programs

About the role

The Manager of Intergenerational Programs is responsible for the development, implementation, and oversight of high-quality intergenerational programs and services that reduce social isolation and promote health, well-being, belonging, and community connectedness among Lesbian, Gay, Bisexual, Transgender, Gender Nonconforming, Intersex, and Two-Spirit (LGBTQIA2S+) older adults and adults with disabilities.

Responsibilities

• Provide leadership and oversight for the planning, implementation, coordination, and continuous improvement of intergenerational programs and services to reach socially isolated and underserved LGBTQ+ older adults and adults with disabilities.
• Manage established programs, including the Friendly Visitor Program, Creativity Connects, and monthly Saturday intergenerational programming, ensuring programs are responsive to community needs and organizational priorities.
• Identify opportunities to enhance existing programs and develop new initiatives that foster meaningful, authentic connections among LGBTQIA2S+ people across generations.
• Ensure programs are accessible, inclusive, affirming, participant-centered, and aligned with best practices in community engagement and social connection.
• Monitor program goals, participation, outcomes, and community feedback and use this information to inform program planning.
• Manage program schedules, activities, staffing, volunteers, community partnerships, and other resources for effective program delivery.
• Supervise, support, and develop program staff. Provide regular supervision, feedback, coaching, and guidance. Establish clear expectations and support staff in meeting program goals.
• Build and support existing relationships with LGBTQIA2S+ community members, organizations and partners. Develop strategies to identify and engage LGBTQIA2S+ older adults and adults with disabilities experiencing social isolation and loss of sense of community. Support recruitment and engagement of participants and volunteers.
• Foster meaningful connections among LGBTQIA2S+ people across generations.
• Manage day-to-day program operations and ensure high-quality programming for LGBTQIA2S+ older adults and adults with disabilities. Develop and maintain program procedures, newsletter submissions, flyers, program schedules, and tracking systems. Collect and review program data and participant feedback from surveys to inform program improvements.
• Participate in planning and coordination with other Community Engagement managers. Collaborate across programs to align priorities, share resources, and identify opportunities for partnership. Participate in department and organizational meetings, planning activities, and initiatives.

Qualifications

• Demonstrated experience supervising staff, volunteers, programs, or community-based initiatives, with the ability to provide clear direction, support staff development and manage competing priorities.
• 3-5 years experience working with older adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Strong organizational and time management skills with the ability to manage multiple projects, deadlines, logistics, and relationships simultaneously.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission and experience responding to these.
• Program management with experience planning, coordinating, implementing, and evaluating programs, events and services in a non-profit, community-based setting.
• Excellent collaboration skills to develop and maintain and foster relationships with social service providers, community-based organizations, and other stakeholders.
• Exceptional communication and relationship building: strong written, verbal, and interpersonal communications skills, with the ability to build trusting relationships with community members, staff, volunteers, community partners, and other stakeholders.
• Inclusive and collaborative leader with demonstrated ability to lead with empathy, cultural humility, and respect for people with diverse identities, backgrounds, ages, and abilities.
• Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools.
• Ability to collaborate with multi-disciplinary team to assess community member needs.
• Fluency in written and spoken English.