Manager of Integrations & Training

Key Responsibilities

• Lead the planning and execution of practice management software conversions and data migrations
• Coordinate with internal teams, vendors, and practice staff to ensure successful implementations
• Train front office teams on patient registration, scheduling, insurance verification, co-pay collection, billing, financing options, membership plans, and daily closing procedures
• Develop and deliver engaging training programs, documentation, and ongoing educational resources
• Provide advanced support and training in Open Dental, including:
• Income transfers
• Allocating payments and adjustments
• Allocating unearned income
• Patient and insurance refunds
• Posting insurance bulk and single payments
• Posting insurance take backs
• Correcting accounts after month-end lock
• Insurance processing and account reconciliation
• Provide advanced support and training in Eaglesoft, including:
• Allocating payments and adjustments
• Patient and insurance refunds
• Posting insurance take backs
• Account reconciliation
• Provide ongoing support and assistance to practice staff post-implementation by addressing questions, troubleshooting issues, and providing additional training as necessary
• Maintain project timelines, troubleshoot implementation issues, and provide post-go-live support
• Collaborate with leadership to improve operational workflows and drive practice performance
• Supervise integration and training team members as assigned

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience)
• 10 years of billing, check posting and A/R experience
• Extensive experience with Open Dental, Eaglesoft and Denticon software
• Strong knowledge of dental front office operations, revenue cycle management, and practice workflows
• Proven experience managing software implementations, integrations, and training programs
• Excellent project management, communication, presentation, and leadership skills
• Able to manage multiple projects in a fast-paced environment
• Willingness to travel as needed

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, holiday pay and California sick pay
• Retail savings plan (401k) with employer match for eligible employees
• Supplemental benefits, flexible spending and health savings account options

Why Join Us?

This is an exciting opportunity to make a direct impact by helping dental practices successfully transition into a growing organization. If you are passionate about training, operational excellence, and improving practice performance, we'd love to hear from you. Apply today and become part of a collective dedicated to transforming the dental care experience.