Manager of Inside Sales

About the role

The Manager of Inside Sales will recruit, hire, train, and develop a team of Inside Sales Representatives focused on generating new business revenue through outbound prospecting, lead generation, group ticket sales, memberships, and premium seating opportunities. In addition to managing and coaching the team, this role maintains an individual sales goal and actively generates revenue with a focus on B2B sales and club seating. The Manager will build relationships with corporate decision-makers, local businesses, and community leaders while helping establish the Wings as a premier entertainment destination in Downtown Dallas.

This is a unique opportunity to help build the future of the Dallas Wings ticket sales organization while contributing directly to the continued growth of the WNBA and women's professional sports.

Responsibilities

• Recruit, hire, train, and develop a team of Inside Sales Representatives focused on generating new business revenue.
• Build and manage the organization's Inside Sales Program, establishing clear performance expectations, career development plans, and sales benchmarks.
• Coach and mentor sales representatives through regular training sessions, call evaluations, role-playing, and one-on-one development meetings.
• Monitor daily sales activities, including outbound calls, appointments set, meetings conducted, pipeline management, and revenue generation.
• Collaborate with Manager of New Business Development to develop and implement prospecting strategies and campaigns that drive revenue primarily through season ticket and partial plan sales.
• Work alongside Group Sales Manager to identify key campaigns and theme nights to train Inside Sales Team to sell throughout the season.
• Create and execute onboarding programs designed to accelerate the success of new sales representatives.
• Partner with Ticket Sales leadership to identify future Account Executives and develop internal talent pipelines.
• Manage lead distribution, sales campaigns, CRM usage, and reporting to maximize sales effectiveness.
• Track and analyze individual and team performance metrics, providing actionable feedback and recommendations for improvement.
• Collaborate with Marketing, Community Relations, and Partnerships departments to create lead generation opportunities and promotional initiatives.
• Maintain accurate sales forecasting, activity reports, and pipeline analysis.
• Assist with game-day sales initiatives, prospect entertainment, and fan engagement opportunities.
• Serve as a sales leader and role model by maintaining personal sales activity and contributing to department revenue goals.
• Support department-wide initiatives.
• Assist in managing fan experiences and sales tables during game days.
• Provide customer service to clients, members, and fans.

Requirements

• Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience.
• Minimum of 3 years of professional experience in ticket sales, sports sales, or related sales experience.
• Previous experience managing, mentoring, or training sales representatives preferred.
• Demonstrated success generating new business revenue through outbound sales efforts.
• Experience with Salesforce or similar CRM platform preferred.
• Professional sports or entertainment industry experience preferred.
• Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games and events may take place on nights, weekends, and/or holidays.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Prolonged periods of standing and walking.
• Essential functions include hearing, seeing, reading, writing, concentration, comprehension, and clear speech.
• Ability to plan, organize, interpret data, make decisions, problem-solve, and maintain composure under deadlines and stress.

Skills

• Passion for sports, entertainment, and the continued growth of women's professional sports.
• Demonstrated ability to lead, motivate, and develop high-performing sales professionals.
• Strong strategic thinking and analytical skills with the ability to translate insights into revenue-generating initiatives.
• Excellent communication, presentation, negotiation, and closing skills.
• Ability to analyze sales performance and make data-driven decisions.
• Results-oriented mindset.
• Excellent written and verbal communication, including the ability to adjust communication style to audience.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to adapt in a fast-paced, ever-changing environment.
• Strong work ethic and commitment to providing exceptional customer experiences.
• Ability to represent the organization as a brand ambassador.

Reporting Relationships

This position reports to the Chief Ticketing Officer. The following positions report to this role: Inside Sales Representatives.