Manager of Health Information Management - Hybrid in Waukesha, WI

Primary Responsibilities

• Lead and direct assigned staff to achieve high levels of customer satisfaction and meet organizational goals
• Provide critical feedback and coaching to facility-based staff
• Ensure accurate and timely patient health information management
• Foster a positive, transparent, and focused working environment to achieve maximum results
• Meet performance metrics and key performance indicators established by the client and Optum
• Drive continuous improvements and track performance to exceed Service Level Agreement commitments
• Maintain solid client relationships and represent Optum values
• Conduct regular audits and compliance checks to ensure adherence to standards
• Lead and monitor customer engagement improvement initiatives
• Collaborate with HIM to implement strategies to improve client/customer experience
• Evaluate and address feedback from service/satisfaction surveys
• Develop and implement interventions to mitigate barriers and achieve positive experience goals
• Provide facility-level oversight for revenue cycle performance improvement processes
• Ensure compliance with regulations and standards
• Manage HIM activities and staff members effectively
• Develop and implement policies and procedures to enhance operational efficiency
• Collaborate with customers, employees, physicians, clinics, and other departments
• Conduct regular meetings to disseminate information and provide performance feedback
• Serve as a consultant to regional and facility-based leadership regarding HIM services

Required Qualifications

• 3+ years of leadership experience
• 3+ years of healthcare information documentation experience
• 3+ years of experience with Microsoft Office: Word, Excel, PowerPoint, and/or SharePoint

Preferred Qualifications

• 3+ years of experience with Microsoft Office: Word, Excel, PowerPoint, and/or SharePoint
• Professional certification in RHIT or RHIA
• Proven solid leadership and business driver skills, with the ability to make hard decisions focusing on operational goals
• Proven solid program management skills with the ability to lead and manage multiple, concurrent projects
• Ability to influence change and serve as a primary change agent
• Ability to work with individuals at all levels, including executive, managerial, and staff positions
• Ability to attract, develop, deploy, and retain a world-class revenue cycle team