Manager of Geospatial Training & Support

About the role

Duncan-Parnell is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multi-disciplinary team responsible for technical support, workflow adoption, professional training, professional services, and service engagement across the Survey, Mapping/GIS, and UAS business units.

Responsibilities

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture.
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships.
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
• Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function.
• Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred.
• Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry.
• Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance.
• Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization.
• Strong communication, coaching, problem-solving, and cross-functional collaboration skills.
• Ability to translate customer needs and operational insight into scalable processes and service improvements.
• PREFERRED: Experience with Trimble solutions or similar geospatial and workflow technology platforms.

Qualifications

• Qualifications as outlined above.

Benefits

• Competitive Salary
• Medical, dental, vision, accident, life, & long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) retirement plan
• Paid parental leave
• PTO & Holidays

Travel Expectations

Travel is expected approximately 25% of the time to customer engagement, team development, training initiatives, and strategic business activities across the Duncan-Parnell territory.

What Success Looks Like

Success in this role means building a high-performing support, training, and professional services organization that helps customers confidently adopt technology, improve workflows, and achieve measurable value from their investment.

About the Company

Duncan-Parnell is a leading provider of geospatial, positioning, unmanned, construction, and technology solutions throughout the Southeast. Since 1946, we have helped surveyors, engineers, contractors, public agencies, utilities, and geospatial professionals improve productivity through innovative technology, expert support, training, and professional services. Our focus is not simply on selling equipment. It is on helping customers build more efficient workflows, connect field and office operations, and maximize the value of their technology investments.