Manager of Financial Systems

About the role

The Manager, Financial Systems is a leadership role responsible for the operational stability and continuous improvement of the organization’s financial systems landscape. This individual will oversee day-to-day “Keeping the Lights On” (KTLO) activities to ensure system reliability, data integrity, and business continuity, while also contributing to the planning and delivery of strategic new initiatives.

Key Responsibilities

• Oversee and manage the day-to-day operational support of all financial systems, ensuring maximum uptime, system stability, and performance.
• Lead incident response, triage, and resolution processes for financial system issues, coordinating with internal teams and vendors as needed.
• Manage the ticket queue and prioritization of support requests, ensuring SLAs are consistently met.
• Maintain system documentation including runbooks, support procedures, and known-issue logs.
• Partner with IT, Finance, and business stakeholders to manage system upgrades, patches, and scheduled maintenance windows.
• Proactively monitor system health and drive continuous improvement of KTLO processes to reduce recurring issues.
• Cook up end-user support and training related to financial system functionality.
• Collaborate with Finance leadership and business stakeholders to scope, plan, and deliver new financial systems initiatives and enhancements.
• Manage project workstreams including requirements gathering, solution design, testing coordination, and deployment.
• Prioritize and balance the team's capacity between KTLO activities and new initiative delivery.
• Drive the adoption of new tools, integrations, and process improvements that enhance the financial systems ecosystem.
• Track and report project status, risks, and milestones to leadership and stakeholders.
• Serve as the primary point of contact for financial systems operational matters, escalations, and project updates.
• Build and maintain strong relationships with Finance, Accounting, FP&A, IT, and external vendors.
• Communicate system changes, outages, and project milestones effectively to stakeholders at all levels.

Required Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Information Systems, Computer Science, or a related field.
• 5+ years of experience in financial systems management, ERP administration, or finance technology roles.
• Proven experience managing or leading teams, including direct reports, cross-functional team members, and global remote employees.
• Strong understanding of financial processes including general ledger, accounts payable/receivable, financial reporting, and close cycles.
• Hands-on experience with Sage Intacct; familiarity with other ERP/financial systems such as Oracle, SAP, NetSuite, or Workday Financials is a plus.
• Demonstrated ability to manage both operational support (KTLO) and project delivery simultaneously.
• Strong organizational, prioritization, and stakeholder management skills.
• Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical audiences.

Preferred

• Project management experience or certification (PMP, Agile/Scrum).
• Experience with financial system integrations, data flows, and middleware platforms.