Manager of Financial Center Experience and Enablement

About the role

This leader drives transformation across our financial centers, elevating how we serve, engage, and grow with customers every day. By aligning strategy, coaching, and execution, this role ensures a consistent, high-impact experience that fuels performance and deepens relationships across the region.

Responsibilities

• Lead priority financial center transformation initiatives in partnership with Financial Center (FC) Experience & Enablement team, FC leadership and key partners
• Own and evolve consumer and business delivery models, focusing on customer conversation strategies
• Partner with market and executive leaders to align financial center experience with enterprise priorities
• Develop and implement tools, resources, and technology that enable empower our teammates and fuel exceptional customer experiences
• Standardize and scale best practices across all financial centers
• Ensure consistent execution of financial center operating models, in partnership with FC leadership
• Coaching & Capability Building:
• Ensure delivery of monthly skill-building clinics with Regional Presidents and District Managers
• Manage EMPOWER coaches and Small Business Sales Consultants to operate as high-impact extensions of regional leadership
• Audit coaching effectiveness and refine approach to drive stronger outcomes
• Performance Management & Accountability:
• Maintain KPIs, provide coaching, and build targeted action plans with leaders
• Establish routines to inspect execution and reinforce accountability across leadership levels
• Conduct branch visits, attend clinics, and participate in leadership routines to ensure incremental impact
• Risk & Execution Management:
• Identify, escalate, and resolve risks or barriers to execution quickly and effectively

Qualifications

• Education: High School Diploma, Bachelor's Degree in Business, Finance, or related field
• Work Experience: 5 - 6 years Retail banking, financial center leadership, or sales strategy; 3 - 5 years Leading teams, coaching, or driving performance in a multi-site environment
• Additional Knowledge, Skills And Abilities: Demonstrated experience managing sales performance, KPIs, and customer experience initiatives; Strong coaching and talent development skills with a track record of improving performance; Ability to translate strategy into execution across multiple locations; Experience leading or supporting large-scale transformation or change initiatives; Data-driven decision making with ability to interpret performance metrics and adjust approach; Strong stakeholder management and ability to influence senior and field leaders; Excellent communication skills with the ability to lead through others and drive accountability

Benefits

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.