Financial Center Manager

Manages the daily operations of the financial center and supports Private Client Groups by servicing client needs in accordance with all applicable Bank policy and procedures.

Responsibilities

• Oversees Financial Center Operations such as client service, cash flow, teller transaction processing, POD scanning.
• Maintains Financial Center physical location and responds to facilities issues.
• Manages Teller unit and other Financial Center staff, including hiring, terminations, performance reviews/management, time and attendance, scheduling, workflow management, employee relations.
• Reviews daily reports (new clients, overdrafts, general ledgers, etc.). May prove teller, vault and overall financial center on daily basis.
• Performs reviews and audits, prepares and submits monthly & quarterly reports in accordance with policy and procedure.
• Assists PCGs/others with understanding bank policies and procedures, providing direction on transactions, etc. Works with Group Directors to create/maintain an efficient business space. May assist with wires and other administrative tasks.
• Trains staff on all product enhancements, provides training for new hires and assures proper procedures are adhered to in all areas of business in the Financial Center.
• Maintains adequate supplies needed by tellers and bankers: includes cash, counter checks, official checks, money orders, cash, starter kits, stamps, etc.
• Compiles financial data by organization and government regulations; performs internal reviews of activity via reports, responds accordingly based on findings.
• Completes ongoing training as required - Compliance, HR, etc.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.
• Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Requirements

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 2+ years of experience.
• 4 years of banking experience (commercial banking preferred).
• 2 years of management in a financial center.
• Financial compliance experience.

Qualifications

• Knowledge with opening business accounts.
• Familiar with Financial Service products.
• MS Office proficiency.
• Decision making and problem-solving skills.
• Strong leadership skills.
• Interpersonal, communication, collaborative skills.
• Positive relationships with clients, PCGs, Directors.
• Ability to resolve issues.
• Manage multiple projects; work in demanding dynamic space.
• Client service oriented, enthusiastic team player, professional demeanor.
• Ability to direct, coach, motivate, supervise.
• Some travel may be required.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Pay

Pay Range $59,085.00 - $99,485.00

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information.