Manager of Creative Services

About the role

The Manager of Creative Services leads the delivery of high-quality, on-brand creative work across digital, print, campaigns, and presentations. This role advances team capabilities by driving modern practices, including AI-assisted tools, workflow automation, and emerging design technologies. As a creative leader and coach, the Manager upholds brand standards while fostering innovation, continuous improvement, and impactful, result-driven execution.

Responsibilities

• Translate business objectives into clear, creative direction, priorities, and deliverables.
• Lead development of integrated creative solutions that drive measurable outcomes.
• Ensure all creatives align with audience needs, brand positioning, and organizational goals.
• Partner with stakeholders to align expectations, scope, and success criteria.
• Establish and optimize scalable processes to improve speed, quality, and consistency.
• Manage intake, prioritization, and resource allocation to maximize team capacity.
• Track performance against timelines, quality standards, and service expectations.
• Oversee external partners and budgets to support efficient execution.
• Maintain brand standards and provide feedback to elevate creative quality.
• Develop team capabilities through coaching and continuous improvement initiatives.

Requirements

• Bachelor’s degree in marketing, design, or a related field (or equivalent experience)
• 7–9 years of experience in creative services, design, or a related field with progressive leadership responsibility
• Proven expertise in stakeholder management and project leadership
• Expert-level proficiency in Adobe Creative Cloud applications, including Photoshop, InDesign, and Illustrator
• Strong understanding of brand stewardship and design strategy
• Experience with AI-assisted creative tools, generative AI, and emerging technologies
• Able to coach, mentor, and develop creative team members
• Advanced communication, collaboration, and interpersonal skills

Qualifications

• Advanced degree in marketing, design, or a related field
• 10+ years of experience in creative services, design, or a related field with progressive leadership responsibility
• Exceptional stakeholder management and project leadership skills
• Superior proficiency in Adobe Creative Cloud applications, including Photoshop, InDesign, and Illustrator
• In-depth knowledge of brand stewardship and design strategy
• Extensive experience with AI-assisted creative tools, generative AI, and emerging technologies
• Proven ability to coach, mentor, and develop creative team members
• Outstanding communication, collaboration, and interpersonal skills

Skills

• Stakeholder Management
• Project Leadership
• Adobe Creative Cloud Proficiency (Photoshop, InDesign, Illustrator)
• Brand Stewardship and Design Strategy
• AI-Assisted Creative Tools
• Coaching and Mentorship
• Communication and Interpersonal Skills

Benefits

• Competitive compensation package
• Flexible work schedule
• Professional development opportunities
• Employee wellness programs
• Community involvement and volunteer days

Pay

Compensation is competitive and commensurate with experience.

Schedule

This role is hybrid, offering flexibility between office and remote work options.