Manager of Consumer Services and Investigations Deputy Director, Consumer Services & Investigations

Summary Statement

This leadership role offers meaningful public-service work within Delaware state government, providing stability, strong benefits, and a supportive team environment. As the Manager of Consumer Services and Investigations, you’ll oversee the Consumer Services Division, guiding two Investigative Supervisors and eight investigators. You’ll drive regulatory compliance and consumer protection efforts across the insurance industry, leading complex investigations into complaints involving companies, agents, producers, and adjustors. You’ll also help advance professional development, support smart decision-making, and may represent the Department at NAIC meetings to help shape industry standards.

Essential Functions

• Manages and evaluates the Department's Consumer Services and Investigations Division; integrates same with short and long-term goals and objectives.
• Manages, directly and through subordinate supervisors, professional, administrative support, casual/seasonal, and contractual staff.
• Researches, develops, defines, and implements Department standards, goals, objectives, policies, procedures, administrative rules, position statements, program plans, reports and correspondence related to federal and state laws, rules, and regulations concerning insurance marketing practices, products, companies, agents, brokers, and claims adjusters.
• Represents the Department and/or Insurance Commissioner on various committees, task forces, and organizations at the state and national level.
• Develops and implements policies, procedures and programs to educate and inform the public regarding insurance related matters.
• Maintains relationships with peers and various professional staff of cooperating federal and state agencies to review common areas, develop cooperation, and negotiate agreements/contracts ensuring state compliance with federal laws, rules, and regulations.
• Analyzes industry trends and advises Insurance Commissioner of possible impact on federal/state legislation and administrative policy.
• Drafts legislation/regulations consistent with other National Association of Insurance Commissioners member states.

Job Requirements

• Three years experience in analyzing insurance and financial market trends to make recommendations to management.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Six months experience in planning, developing, implementing and evaluating programs.
• Three years experience in ensuring compliance with insurance industry laws, rules, regulations, standards, policies, and procedures.
• Knowledge of writing and defending proposed legislation and regulations.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire’s Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.