Vice President, Consumer Services and Solutions

Key Responsibilities

• Leads end-to-end strategy and execution for the global CSS strategy, aligned with CPSS and HP enterprise priorities
• Drives profitable growth across subscription offerings by evolving business models and developing new solutions for both existing and new customers and seamless user experience
• Leads long-term portfolio and monetization strategy to scale recurring revenue and maximize customer lifetime value
• Defines and delivers a differentiated product roadmap, partnering across hardware, software, and firmware teams to bring compelling subscription solutions to market
• Owns the vision, roadmap, and execution of the HP app, coordinating across business units to deliver a seamless OneHP experience across customer touchpoints
• Monetizes the HP app with curated and contextual offers, coordinated across business units
• Leads a global organization spanning product management, customer success, service delivery, operations, and program management
• Establishes clear operating rhythms, governance, and performance metrics tied to business outcomes
• Leverages AI to accelerate innovation and execution in delivering best-in-class consumer experiences across the end-to-end lifecycle
• Ensures operational excellence in service delivery through close partnership with Customer Support and Supply Chain/Logistics
• Builds, inspires, and develops high-performing teams, fostering a culture of accountability, innovation, and inclusion
• Serves as a key member of the CPSS leadership team, influencing enterprise priorities and cross-division initiatives
• Pairs closely across Print, Personal Systems, HP Solutions, TIO, and Enterprise Operations to deliver integrated OneHP outcomes

Required Qualifications & Experience

• 15+ years of progressive leadership experience in consumer services, digital platforms, subscriptions, or software-enabled businesses
• Proven success leading large, global teams and complex portfolios at the VP or equivalent senior leadership level
• Demonstrated experience scaling subscription-based or recurring revenue models
• Strong customer-centric mindset with experience delivering digital and platform-led consumer experiences
• Track record of driving transformation, simplification, and growth in complex matrixed organizations

Pay and Benefits

The pay range for this role is $275,000 to $375,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)