Manager of Care Management Operations

About the role

A Manager of Care Management contributes to AHF by having the experience to oversee Care Management Services at a managerial level in your assigned EMA/TGA. Utilizing your strong understanding of all the Ryan White Services, you will know and understand the contract deliverables, Standards of Care, and goals of both the program and the patients served.

Responsibilities

You will collaborate with the AHF Healthcare Team, including Providers, the Practice Manager, the Regional Director, and your contract manager so that your team understands the operational process and deliverables to provide guidance, resources, and access to care for all patients. You will provide guidance and operational assistance to the team and monitor services entered into the Care Management Information system. You will ensure that the programs under your oversight are audit-ready and your team has the understanding, training, and tools to implement your operational goals.

Your 1:1 meeting with your team will provide an understanding of your team’s performance, address any challenges, and work together to resolve. In this way, you will support the team’s ability to help their patients achieve their healthcare goals. A Manager of Care Management enhances the reputation of AHF by providing summaries of program operations to the Regional Manager of Care Management, you are collaborating creatively and addressing contract expectations to meet program deliverables and improve processes.

Requirements

• Master’s degree in Social Science, Social Work, or Human Services or Bachelor in Nursing
• A minimum of 3 years of Case Management experience is preferred

Qualifications

To be successful as a Manager of Care Management it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders.