Manager of Account Management, Commercial

Responsibilities

• Hire and mentor a high-performing Account Management team to boost retention and expansion
• Manage forecasting and pipeline health, utilizing data tools effectively
• Coach team on deal qualification and troubleshoot pipeline issues efficiently
• Drive account expansion efforts across multiple departments with executive sponsorship
• Engage directly in customer conversations, providing strategic deal coaching
• Design and optimize processes and KPIs to enhance AM team performance
• Advocate for customer needs to align the company’s product roadmap accordingly
• Collaborate cross-functionally with Sales, Product, and Marketing to encourage upselling

Qualifications

• 2+ years leading Account Management or Sales teams, successfully hitting revenue goals
• Experience managing high-volume customer portfolios effectively
• Strong operational skills in pipeline diagnostics and account planning
• Familiarity with selling to procurement, finance, and legal sectors
• Experience within fast-growth SaaS environments, adapting quickly to changes
• Genuine passion for mentoring and developing early-career sellers

Benefits

• Start-up equity to share in company growth
• Comprehensive health, vision, and dental coverage
• Catered lunches and dinners for employees in the SF office
• Commute benefits to ease travel costs
• Team building events and happy hours to foster community
• Unlimited PTO policy promoting work-life balance
• Apple equipment plus budget for home office setup
• 401k plan to support long-term financial wellness