Manager, Occupational Health Services

About the role

This role offers the opportunity to lead critical occupational health operations and help ensure the delivery of accurate, compliant, and high-quality screening services. You will oversee operational strategies, team performance, vendor partnerships, and compliance initiatives within a fast-paced environment. As a key leader, you will influence service quality, improve processes, and support clients with reliable occupational health solutions. The position combines people leadership, operational excellence, regulatory expertise, and strategic problem-solving. You will collaborate with internal teams and external partners to drive efficiency and maintain industry-leading standards.

Responsibilities

• Lead and optimize all aspects of occupational health and drug screening operations, including team performance and vendor management.
• Develop and implement policies, procedures, and operational strategies to ensure efficiency and compliance with applicable regulations.
• Provide leadership, coaching, and mentorship to team members while fostering accountability and professional growth.
• Oversee the accurate, timely, and high-quality delivery of occupational health services.
• Build and maintain strong client relationships by understanding needs and ensuring service expectations are exceeded.
• Monitor key performance indicators, including turnaround times, accuracy, service quality, and customer satisfaction, to identify improvement opportunities.
• Manage department resources and budgets while ensuring alignment with organizational objectives.
• Maintain up-to-date knowledge of industry regulations, compliance requirements, and best practices related to occupational health and drug screening.
• Ensure strong documentation practices, data integrity, and audit readiness across operational processes.
• Develop and maintain effective vendor relationships, including contract management, pricing discussions, and performance monitoring.

Requirements

• Bachelor’s degree in Healthcare Administration, Laboratory Science, Business Management, or a related field; equivalent leadership experience considered.
• 3+ years of leadership experience managing healthcare, screening, laboratory, or compliance-focused operations.
• Proven experience improving operational processes and delivering quality improvements in a high-growth environment.
• Strong knowledge of drug screening regulations, industry standards, and federal/state compliance requirements.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication and organizational abilities, with the confidence to work with internal teams, clients, and external partners.
• Experience using industry-related software, databases, and operational systems.
• Ability to manage multiple priorities, work independently, and adapt in a fast-paced environment.
• Strong strategic thinking combined with hands-on operational execution skills.

Benefits

• Competitive annual salary range of $80,000 - $90,000 USD.
• Eligibility for annual bonus opportunities.
• Fully remote work opportunity available anywhere in the United States.
• Health, dental, and vision insurance coverage.
• 401(k) retirement plan with employer match.
• Open paid time off policy plus 11 paid holidays and 4 annual global wellness days.
• Short-term disability, long-term disability, and group life insurance coverage.
• Paid parental leave.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Pet insurance.
• Employee Assistance Program.
• Professional development and career advancement opportunities.
• Employee recognition programs and access to learning platforms.