Manager, NYREACH

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

NYREACH is a Bronx-based non-profit focused on addressing health disparities through community-driven solutions. Our work connects individuals to healthcare and essential social services while building strong partnerships across New York City.

About the role

The Manager will lead community outreach, partnership development, and oversee the NYREACH Navigator field team to drive program growth and member engagement. This role is ideal for someone who can operate both in the field and internally; building relationships externally while ensuring strong execution and performance from the team. The Manager will lead development, community outreach, and field operations to expand NYREACH’s footprint across New York City. The focus is to build strong partnerships, drive consistent referral pipelines, and ensure outreach efforts convert into real member engagement and completed services.

Responsibilities

• Business Development & Strategic Partnerships
  • Build and manage relationships with health plans, provider groups, CBOs, faith-based organizations, and local stakeholders
  • Identify, secure, and grow partnerships that generate consistent referral volume
  • Develop partnership strategies aligned with NYREACH growth goals
  • Lead partner engagement, performance tracking, and joint initiatives
• Community Outreach & Market Expansion
  • Design and execute outreach strategies that drive awareness and engagement
  • Identify high-impact geographies and populations
  • Oversee community events and field engagement with focus on conversion
• Navigator Field Team Oversight & Performance Management
  • Directly oversee the NYREACH Navigator field team responsible for in-community screenings, eligibility assessments, and referrals
  • Manage daily field deployment, scheduling, and territory assignments for navigators
  • Conduct regular field visits and ride-alongs to observe, coach, and support navigators on-site
  • Set clear daily and weekly production targets (e.g., screenings, navigations, referrals completed)
  • Monitor performance and ensure quality, accuracy, and timely documentation
  • Provide coaching, training, and ongoing support to improve productivity and outcomes
  • Ensure compliance with SCN requirements, documentation standards, and reimbursement guidelines
• Program Growth & Conversion Management
  • Track performance across the full funnel outreach → screening → referral → service delivery
  • Identify gaps in conversion and implement strategies to improve outcomes
  • Align outreach efforts with navigator capacity to ensure efficient service delivery
  • Support scaling of successful outreach and navigation models
• Cross-Functional Collaboration
  • Work closely with outreach teams, clinical teams, and operations to ensure seamless member experience
  • Coordinate with internal teams to align outreach efforts with available services and capacity
  • Partner with marketing to support messaging, materials, and campaign execution
• Reporting & Strategy Support
  • Provide regular reporting on outreach, navigator field team performance, and partnership outcomes
  • Track key metrics including screenings, referrals, completed services, and partner contributions
  • Provide insights and recommendations to leadership

Requirements

• Bachelor’s degree required; Master’s degree preferred
• 3-6+ years of experience in community outreach, healthcare, non-profit, or related field
• Experience managing teams, preferably outreach or navigation staff
• Proven ability to build partnerships and drive program growth

Skills

• Excellent business development and relationship management
• Strong leadership and team development skills
• Strong organizational and operational execution skills
• Ability to manage performance metrics and improve outcomes
• Problem-solving mindset with attention to detail
• Adaptable and comfortable working both in the field and in-office

Preferred Qualifications

• Experience working with Medicaid and managed care experience
• Familiarity with Social Determinants of Health (SDOH) and Social Care Network (SCN) programs
• Experience overseeing navigator field teams or care coordination teams
• Bilingual (Spanish) preferred