Manager, NOC Operations

About the role

This full‑time hybrid position is based in Charlotte, NC, within the banking/financial services industry and requires 5+ years of relevant experience.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
• Minimum 5–10 years of experience in a 24x7 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.
• Experience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.
• Experience supporting high-availability production applications within financial services or similarly regulated industries.
• Knowledge of networking technologies and carrier management.
• Strong understanding of operational controls, incident management, change management, and problem management.
• Excellent written and verbal communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Qualifications

• Banking or financial services experience.
• Knowledge of ACH, RTP®, Fedwire, CHIPS, Image Exchange, and ISO 20022 payment standards.
• Experience with Unisys systems.
• Experience implementing operational automation initiatives.
• Familiarity with Lean, Six Sigma, ITIL, or continuous improvement methodologies.
• Experience using AI-enabled productivity and operational tools to improve efficiency and decision making.

Skills

• Knowledge of networking technologies and carrier management.
• Strong understanding of operational controls, incident management, change management, and problem management.
• Excellent written and verbal communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Responsibilities

• Consistently achieve or exceed operational Service Level Agreements (SLAs).
• Deliver exceptional operational quality with minimal processing errors.
• Maintain highly engaged, cross-trained, and high-performing teams.
• Improve operational efficiency through automation, AI adoption, and process optimization.
• Reduce recurring incidents through effective root cause analysis and preventive actions.
• Ensure documentation remains current, accurate, and audit-ready.
• Build strong partnerships across Operations, Technology, and Business teams.
• Maintain full compliance with regulatory, audit, and internal control requirements.
• Develop future leaders through coaching, mentoring, and succession planning.
• Foster a culture centered on accountability, innovation, continuous learning, and operational excellence.

Schedule

This position requires onsite attendance and supports a 24x7 operations environment. Primary Schedule: Thursday – Saturday, 7:00 PM – 7:00 AM. A training period of approximately five weeks will occur during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). Additional schedule flexibility may be required to support operational needs, testing, or major production events.