Manager, New Business

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Our mission extends beyond the insurance and annuities policies we offer. We strive to make the world a better place through grants from our charitable foundation, paid volunteer time for employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our community. We foster a collaborative environment with opportunities for growth and encourage associates to live our values: Do good. Be good. Make good.

About the role

We are seeking a forward-thinking, high-impact leader to join our team as Manager of Life New Business. This critical leadership position is designed to develop and groom the next generation of people leaders within our department, providing deep exposure to operational strategy, performance leadership, and talent development.

The Manager will oversee a team of Operations Leads supporting other Managers and Case Managers across multiple sites and Distribution channels. This role is highly cross-functional, requiring strong partnerships within the department—including Operations, Underwriting, Quality/Audit, and Training—to drive an outstanding experience for internal and external partners.

This position is presently onsite/hybrid with the expectation of being in the office four days per week (Monday, Tuesday, Wednesday, and Thursday, subject to change with advance notification and manager discretion). The role is located in Montpelier, Vermont, or Addison, Texas, with a relocation package offered. Visa sponsorship is not available for this position.

Responsibilities

• Lead, mentor, and manage a cross-functional team across multiple sites to ensure efficient processing of Life New Business
• Champion a high-performance culture with a focus on leadership development, actively coaching team members with potential to advance into management
• Collaborate closely with internal teams across the department to streamline operations and enhance the end-to-end customer and agent experience
• Support and coach team members on building effective, service-oriented relationships with distribution partners
• Model strong partner relationship skills and set expectations for professionalism, responsiveness, and trust-building in every external interaction
• Work with team members to resolve complex partner issues, turning challenges into opportunities to strengthen partnerships
• Implement individual and team goals that align with broader departmental and organizational objectives
• Coach a team of individuals who act as a key point of escalation for high-priority agent and customer inquiries, ensuring swift and accurate resolution
• Model and uphold NLG values while promoting continuous learning, adaptability, and innovation
• Collaborate across distribution and enterprise-wide teams

Requirements

• Bachelor’s degree in a related field
• 5–10 years of leadership experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required
• Proven ability to build and develop high-performing teams and mentor future leaders
• Demonstrated effectiveness in collaborative, cross-functional environments
• Strong written and verbal communication skills
• Ability to successfully pass a background check that may include fingerprinting

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength. All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work
• Stay curious and open to new AI-enabled ways of working
• Exercise sound judgment by reviewing and validating AI-generated content
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property

Benefits

Your benefits start day one and are flexible and customizable to you and your family’s specific needs. Benefits may include:

• A full range of medical, financial, and other benefits, including 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and parental leave
• Eligibility to participate in National Life’s discretionary annual incentive programs, subject to program rules

Pay

The base pay range for this position is $67,500 - $99,000 USD. The final salary offered may vary based on factors such as prior experience, job-related knowledge, education, training, certificates, current business needs, and market factors.