Manager, Multimedia, Enterprise Learning & Development

About the Role

Capital One’s Enterprise Learning & Development team is seeking a Manager, Multimedia L&D to serve as a visionary creative director and empowering people leader. This interdisciplinary role treats multimedia not just as decoration, but as a crucial driver of knowledge transfer. By merging deep expertise in digital design with a foundational understanding of adult learning principles, you will guide your team to craft cohesive visual experiences that support measurable behavioral change. You’ll act as a bridge between instructional intent and creative execution, using a thoughtful, collaborative approach to solve complex design challenges in a fast-paced environment.

The ideal candidate is:

• A thoughtful people leader who leads with empathy, mentors a team of multimedia designers, and fosters a culture of continuous learning, feedback, and inclusion.
• A creative director with purpose who applies visual principles to help adults process and retain new information, ensuring designs manage cognitive load while aligning with the Capital One brand.
• A player-coach with a highly creative mindset, ready to own the design and production of high-visibility multimedia learning products, including videos, animations, and UI/UX design.
• A collaborative partner with exceptional communication skills, working seamlessly with instructional designers, cross-functional leaders, and business stakeholders.
• An innovator who anticipates design trends, stays current on digital design and educational technology, and introduces emerging tools to elevate the team’s output.

Responsibilities

• Inspire and lead a team to elevate the visual standard of learning products, treating multimedia as a driver of knowledge transfer.
• Guide the team in crafting cohesive visual experiences that support measurable behavioral change.
• Bridge instructional intent and creative execution through a collaborative approach to complex design challenges.
• Make strategic multimedia recommendations to elevate learning for audiences of all levels.
• Develop direct reports, manage team capacity, and set standards for visual design excellence at scale.
• Oversee the team’s project pipeline, delegate tasks based on individual strengths, and ensure timely delivery of outstanding learning products.
• Provide constructive, inspiring feedback that aligns with Capital One’s brand and actively manages cognitive load.
• Stay current on digital design and educational technology trends, introducing fresh ideas and tools to the team.

Requirements

• Expert-level knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Acrobat, Premiere Pro, and After Effects).
• Deep understanding of PowerPoint presentation design, UI/UX design principles, and familiarity with HTML5 & CSS.
• Foundational understanding of adult learning theories and how visual communication impacts learner engagement.
• Ability to manage and mentor a team of creative professionals, delegating tasks based on individual strengths.
• Bachelor’s degree or military experience.
• At least 5 years of experience in Graphic Design, Multimedia Design, or Visual Communications.
• At least 2 years of experience managing, mentoring, or leading a team of creative professionals.

Preferred Qualifications

• Master’s Degree or Bachelor’s Degree in Graphic Design, Multimedia Design, or Visual Communications.
• 6+ years of experience in Graphic Design or Multimedia Design.
• 3+ years of direct people management experience, specifically leading a multimedia or creative design team.
• Experience working closely with instructional designers.
• Applicants selected to advance in the recruiting process are expected to provide an online portfolio demonstrating graphic design capability, strong knowledge of design principles, and examples of creative direction provided to a team.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on agreed-upon hours.

• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.